Yet another great example of customer service

[Trafford]

Originally Posted by MidlandDeltic

Apart from, if not stamped, and any question of a refund comes into play for any reason, there is no proof the ticket has been used. Not a perfect fix, but better than nothing. Alternatively, a stamped ticket prevents someone trying to get a refund on the basis of non-use. Belive it or not, there are people who try such things......and more than you might think (speaking from experience in the transport industry)

Sean

I did this. Is it not considered acceptable? I bought a weekly ticket on a Saturday and woke up dead on Sunday. Went to doctor on Monday and was off work for the week. I sent the weekly ticket and doctor's cert to IE the following week. That was 2 months ago and I heard nothing since. I would have thought under the circumstances I had a good case for a refund. No?