Yet another great example of customer service

IT-Girl! · 27-07-2007, 12:01

On a slightly different note -
yesterday evening while boarding the 17:25 from Heuston the ticket checker stopped me when I showed him my weekly ticket. He asked me had it been stamped and when I said no he took it out of the sleeve and stamped it. He asked me had anyone explained why this needed to be done, I said no, even though it had been done only once before and I have been using weekly tickets now (as opposed to the annual one) for over a year. He said that they have to be stamped at least once in the week to prove that the ticket has been in use.
Now he was very pleasant and polite etc, but I don't understand this logic. Why do you have to prove that you've been using a weekly ticket? Surely all they care about is that I have a valid ticket with me when I'm travelling? And then why don't they stamp the monthly tickets once a week for the same reason?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

27-07-2007, 12:01	#24
IT-Girl! New to the board Join Date: Jan 2007 Location: Portarlington Posts: 10	On a slightly different note - yesterday evening while boarding the 17:25 from Heuston the ticket checker stopped me when I showed him my weekly ticket. He asked me had it been stamped and when I said no he took it out of the sleeve and stamped it. He asked me had anyone explained why this needed to be done, I said no, even though it had been done only once before and I have been using weekly tickets now (as opposed to the annual one) for over a year. He said that they have to be stamped at least once in the week to prove that the ticket has been in use. Now he was very pleasant and polite etc, but I don't understand this logic. Why do you have to prove that you've been using a weekly ticket? Surely all they care about is that I have a valid ticket with me when I'm travelling? And then why don't they stamp the monthly tickets once a week for the same reason?