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15-05-2007, 16:25
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#1 |
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Member
Join Date: Feb 2006
Location: Paris
Posts: 78
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Hmmm, I wonder was it the same guy that pissed me off last January? Young-ish guy? I posted my experience on the forum back then:
http://forum.platform11.org/showthread.php?t=193&page=6 (Post #104) |
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15-05-2007, 16:33
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#2 |
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Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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All I can say is after moaning about PSP man in Seapoint, who is seriously difficult to deal with on this forum he has vanished in the last week, either it was us or the resident senior IE manager who uses the station but it appears it has been 'eliminated'
The its not my problem line is crap, you are the face representing your company everything is your problem, sure its not his fault the other guy was on the mitch or whatever but still the 'not my problem bud' line isn't acceptable In any business abusive language towards customer == P45 and I'd love to see them try a unfair dismissal case.. |
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15-05-2007, 21:10
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#3 |
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Registered user
Join Date: Dec 2005
Location: Kildare
Posts: 1,555
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Im so sorry, but as Im under the weather health wise, the mind doesn't think very straight. Nest time try this on him....
Problem solved! |
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16-05-2007, 12:24
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#4 | |
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New to the board
Join Date: Jan 2007
Location: Portarlington
Posts: 10
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Quote:
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16-05-2007, 12:24
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#5 | |
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New to the board
Join Date: Jan 2007
Location: Portarlington
Posts: 10
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Quote:
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16-05-2007, 13:49
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#6 |
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Member
Join Date: Dec 2005
Posts: 378
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tip 1: turn on mobile phone recorder [ most of them have them ] and record the conversation ...
tip2 ; ask for the name ; if they won't give it ask for the supervisor's name and number |
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16-05-2007, 13:55
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#7 |
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Member
Join Date: Oct 2006
Location: Portarlington
Posts: 397
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Well if its anything like the DB 'I'm not giving my name to no one' attitiude - he should be easily identifiable to the company from their rota or equivalent, with time & date - as he said - he started at 4.
__________________
Customer Service costs nothing... 
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23-07-2007, 15:25
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#8 |
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New to the board
Join Date: Jan 2007
Location: Portarlington
Posts: 10
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Finally received a response from Irish rail.
Fairly disappointing reply I thought! |
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23-07-2007, 15:26
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#9 |
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Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Well within the 4 week deadline
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23-07-2007, 15:29
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#10 |
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Chairman/Publicity
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
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Ah, yes. Exceptional circumstances. Amazing co-incidence.
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23-07-2007, 15:30
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#11 |
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Member
Join Date: Oct 2006
Location: Portarlington
Posts: 397
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They say the office was closed for a long period 'due to exceptional circumstances'. And what might they be exactly?
I agree, it's not a great letter, very cut and paste looking.
__________________
Customer Service costs nothing...
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23-07-2007, 16:10
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#12 |
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Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Well it reads as a classic arse cover letter, passenger has got us in a corner hide hide hide. By now the two Liam's could/should know better
Note of course the lack of a plug for investment which is the classic copy and paste paragraph. Of course IE aren't investing a single euro in customer service training, well they might be but it sure isn't being experienced on the ground. Last edited by Mark Gleeson : 24-07-2007 at 10:04. |
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