The Leap Card Thread

[peter t]

Originally Posted by karlr42

When this happened to me, it was because the card wasn't activated. If you bought the card online and had it delivered, it won't be activated. You have to take it to a shop or Luas machine for that, after which you can top it up.

Thanks. Yes I bought it on-line but recieved no instruction about having to activate it, nor could I find any message related to card activation on the website when I checked again just now. It's probably there somewhere but well hidden. Why can't the card be activated on-line? Inspite of two attempts at topping up there was never any indication given as to why it wasn't working or what I should do.

Are they deliberately trying to make it as user unfriendly as possible and why weren't these shortcomings detected during the trial period?