A view from Northern Ireland

Mark Gleeson · 26-06-2006, 15:18

NIR spent a lot of time on consultation, several thousand responses came back listing what passengers really wanted, Irish Rail never did that. I am aware of one UK based operator which took a group of passengers to the factory and got them to sit inside a new coach and asked to position the seats.

Its all about the passenger or should I say customer, Irish Rail have made for horrific design choices in recent years, they are instantly obvious

What really makes the difference is there is a conductor on each train, they control the doors and indeed stand on the platform while the train is halted, it looks professional and clearly more passenger focused

BTW the 14:10 Belfast Dublin is 20 minutes down due to a mechnical fault, translink actually have a decent website

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

26-06-2006, 15:18	#11
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	NIR spent a lot of time on consultation, several thousand responses came back listing what passengers really wanted, Irish Rail never did that. I am aware of one UK based operator which took a group of passengers to the factory and got them to sit inside a new coach and asked to position the seats. Its all about the passenger or should I say customer, Irish Rail have made for horrific design choices in recent years, they are instantly obvious What really makes the difference is there is a conductor on each train, they control the doors and indeed stand on the platform while the train is halted, it looks professional and clearly more passenger focused BTW the 14:10 Belfast Dublin is 20 minutes down due to a mechnical fault, translink actually have a decent website