17:05 Dublin - Sligo 04.10.13

Mark Gleeson · 04-10-2013, 18:35

It was a 6 coach set as was the 15:05, saw both in Connolly this evening.

joey · 04-10-2013, 18:58

point is train was full, no standing room.

I had a reserved seat but this seems to go out the window.

Is it just a case that IR allow online booking to exceed capicity and then, even further sell tickets at the booking offices?

It doesnt matter that there maybe alternative times, I have booked and reserved my ticket online in good faith I'd get a seat on a train for a three hour journey, oh plus the 20 minute delay in Dromad.

Jamie2k9 · 04-10-2013, 19:03

The seat booked online was on the train, if someone was in it and you didn't ask them to move or find another seat you can claim a refund.

As for it being full, don't see a problem, it's up to people who buy tickets if they want to stand or wait for next train, there would need to be at least 100 standing to make it full so unless you saw all doorways you can't say it was full.

They don't sell all capacity online so they don't over sell tickets.

joey · 04-10-2013, 19:17

Couldn't see the doorways, emergency situation not sure what would happen.

Eased a little now at carrick on Shannon

Why should I wait for the next train? Sure I'd be charged for travelling on a different service 10â‚¬
I shouldn't have to wait for themext train I booked the 1705 not the 1905

The punter that had my seat would not move Ã*nd unlike the cork or Belfast service there are no train stewards.

Train was definitely over sold

joey · 04-10-2013, 19:19

When all seats are sold no further sales should take place

There must be a system in place they flags this once the 3 or 6 car set is full

Mark Gleeson · 04-10-2013, 20:09

If you had a seat reservation, and had no seat you are entitled to a refund. I understand that seat reservations were not displayed until 5 minutes before departure.

There are approx. 100 seats available after the online quota is exhausted, as it stands today next Friday's service has only 10 seats booked so far. I very much doubt the online quota was fully used.

I was actually standing on platform 4 as the train departed (late), it was certainly busy with standing passengers but from my vantage point standing in coaches A and B was at the door areas, stretching up to 1/2 rows into the carriage. I've seen much worse on a daily basis on other routes.

This looks like a blip, probably down to students returning to college. Given weekly, monthly, annual tickets its all but impossible to have a head count. The way Connolly is laid out makes it impossible to restrict access to any platform but platform 3.

Only possible solution would be to refuse access to those bound for Maynooth, that opens another can of worms, as you will have significant numbers boarding in Maynooth anyway so no net saving.

joey · 04-10-2013, 20:34

I feel the problem may lie with Longford patrons.
They will ear mark that service 1705 to get home rather than wait for the 17.15 which calls at all the inner Dublin commuter stations broombridge etc.

berneyarms · 04-10-2013, 19:26

Quote:

Originally Posted by joey

Couldn't see the doorways, emergency situation not sure what would happen.

Eased a little now at carrick on Shannon

Why should I wait for the next train? Sure I'd be charged for travelling on a different service 10â‚¬
I shouldn't have to wait for themext train I booked the 1705 not the 1905

The punter that had my seat would not move Ã*nd unlike the cork or Belfast service there are no train stewards.

Train was definitely over sold

Again, what time did you board the train? Were the reservations on display?

Bizarrely enough trains are designed to carry standees as well as seated passengers - this is NOT regarded as unsafe by the regulatory authorities.

berneyarms · 04-10-2013, 19:16

Quote:

Originally Posted by joey

point is train was full, no standing room.

I had a reserved seat but this seems to go out the window.

Is it just a case that IR allow online booking to exceed capicity and then, even further sell tickets at the booking offices?

It doesnt matter that there maybe alternative times, I have booked and reserved my ticket online in good faith I'd get a seat on a train for a three hour journey, oh plus the 20 minute delay in Dromad.

Why did you not ask the person sitting in your seat to vacate it, which you were perfectly entitled to do if you had a reservation?

What time did you arrive at Connolly to board the train?

04-10-2013, 18:35	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	It was a 6 coach set as was the 15:05, saw both in Connolly this evening. __________________ Unhappy with new timetable - let us know

04-10-2013, 20:09	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	If you had a seat reservation, and had no seat you are entitled to a refund. I understand that seat reservations were not displayed until 5 minutes before departure. There are approx. 100 seats available after the online quota is exhausted, as it stands today next Friday's service has only 10 seats booked so far. I very much doubt the online quota was fully used. I was actually standing on platform 4 as the train departed (late), it was certainly busy with standing passengers but from my vantage point standing in coaches A and B was at the door areas, stretching up to 1/2 rows into the carriage. I've seen much worse on a daily basis on other routes. This looks like a blip, probably down to students returning to college. Given weekly, monthly, annual tickets its all but impossible to have a head count. The way Connolly is laid out makes it impossible to restrict access to any platform but platform 3. Only possible solution would be to refuse access to those bound for Maynooth, that opens another can of worms, as you will have significant numbers boarding in Maynooth anyway so no net saving. __________________ Unhappy with new timetable - let us know

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04-10-2013, 18:58	#2
joey Regular Poster Join Date: Nov 2010 Location: Coach A Posts: 188	point is train was full, no standing room. I had a reserved seat but this seems to go out the window. Is it just a case that IR allow online booking to exceed capicity and then, even further sell tickets at the booking offices? It doesnt matter that there maybe alternative times, I have booked and reserved my ticket online in good faith I'd get a seat on a train for a three hour journey, oh plus the 20 minute delay in Dromad.

04-10-2013, 19:03	#3
Jamie2k9 Really Really Regluar Poster Join Date: Jun 2010 Posts: 2,146	The seat booked online was on the train, if someone was in it and you didn't ask them to move or find another seat you can claim a refund. As for it being full, don't see a problem, it's up to people who buy tickets if they want to stand or wait for next train, there would need to be at least 100 standing to make it full so unless you saw all doorways you can't say it was full. They don't sell all capacity online so they don't over sell tickets.

04-10-2013, 19:17	#4
joey Regular Poster Join Date: Nov 2010 Location: Coach A Posts: 188	Couldn't see the doorways, emergency situation not sure what would happen. Eased a little now at carrick on Shannon Why should I wait for the next train? Sure I'd be charged for travelling on a different service 10â‚¬ I shouldn't have to wait for themext train I booked the 1705 not the 1905 The punter that had my seat would not move Ã*nd unlike the cork or Belfast service there are no train stewards. Train was definitely over sold

04-10-2013, 19:19	#5
joey Regular Poster Join Date: Nov 2010 Location: Coach A Posts: 188	When all seats are sold no further sales should take place There must be a system in place they flags this once the 3 or 6 car set is full

04-10-2013, 20:34	#7
joey Regular Poster Join Date: Nov 2010 Location: Coach A Posts: 188	I feel the problem may lie with Longford patrons. They will ear mark that service 1705 to get home rather than wait for the 17.15 which calls at all the inner Dublin commuter stations broombridge etc.