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#1 | |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
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![]() http://www.irishtimes.com/newspaper/...1.html?via=rel
Quote:
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#2 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() It does make a reasonable point, although the online system will sell a normal return fare if it's cheaper than two web singles. For the €2/€3 booking fee you get seat reservations as well. Perhaps they should not charge the booking fee on tickets that you could buy from the station.
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#3 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Problem is different terms and conditions
If you have a reservation and your train 1) Breaks down and you are forced to change but are delayed by less than 60 minutes 2) You end up standing 3) Train is cancelled and you travel on an alternative even if less than 60 minutes late => 100% refund of fare paid The 2 euro booking fee is comparable to the true cost to deliver the service, based on UK numbers its about 1.70 GBP in back room costs. Obviously this should be absorbed into the actual fares, then again we don't want per ticket charges so beloved by the airlines. Then again the online back office cost is less than the staffed office cost which is already factored into the ticket price Clearly the most serious problem is the ridiculous pricing regime on single tickets in the first place.
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Unhappy with new timetable - let us know Last edited by Mark Gleeson : 17-05-2011 at 18:27. |
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#4 |
New to the board
Join Date: May 2009
Posts: 17
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![]() A very similar article in the Irish Examiner today, pointing out the cheapest last minute option from Cork/Dublin is the bus, and how it is cheaper to buy the ticket at the station rather than booking on-line.
However I booked my Cork/Dublin rail ticket yesterday for early June and got €10 each way. It is the cheapest I have ever paid for a rail ticket so I am delighted. |
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#5 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Exactly, people who book ahead should be offered cheaper tickets. To be fair to Irish Rail there is no nasty 2 week cut off as adopted in the UK and many European railways
Irish Rail are in part the guilty party they should never have offered cheap tickets on the same day as travel in the first place this has led to a culture of booking last minute The fare quoted online is NEVER more than the booking office fare even for a return its the 2 euro booking fee that makes the difference but you have much greater right to refund if you have a booking. You have to make a personal call on that. We have expressed our objections to the highest levels within Irish Rail (while in the Irish Rail boardroom no less). If anyone sees any strange behavour i.e trains with no seats booked but charging full fare let us know
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Unhappy with new timetable - let us know |
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#6 | |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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#7 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() I've successfully been refunded after being forced to change to a bus when the train brokedown
If those are the published conditions we will hold Irish Rail to account if they refuse to refund
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Unhappy with new timetable - let us know |
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#8 | |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
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![]() Quote:
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#9 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() I don't see the logic in the 2 euro booking fee in the first place
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Unhappy with new timetable - let us know |
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#10 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() Wasn't it so that the booking system wouldn't fall over on €0 fares? Or so IÉ wouldn't lose money on the card fee... never mind.
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#11 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Something like that but since people thought the 0 fare was an error they avoided them, they became 1 euro fares
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Unhappy with new timetable - let us know |
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