Carrick on Shannon and buying train tickets online

fergalfrog · 24-06-2010, 10:24

Quote:

Originally Posted by Thomas Ralph

Online-booked tickets are distinct from standard tickets as they are tied to a particular train service, and as such can't be issued out of a staff ticket machine. And you retain problems such as that many rural train stations have just a single staff member who sells tickets until the train arrives and then turns into the dispatcher (guy with green flag).

Yes, Galway has ticket vending machines at which reserved tickets may be collected.

Ah yes good point - I just want Carrick to be brought up to the standard of other stations (Castlerea has a single staff member who sells tickets until the train arrives and then turns into the dispatcher).

I will have a go at collecting my tickets in Galway.

Mark Gleeson · 24-06-2010, 11:01

You can collect from any station on the list at the payment details screen. It need not be the same as the one you choose.

The list of stations to be upgraded with ticket machines is based on priority. So for instance we have sought that Cobh gets one asap as its very busy and not staffed most of the time and even when staffed can't cope with the queues on busy summers day, there is also a large scale fare evasion issue

The ticket machine solution ensures you can collect the ticket, any investment in the office equipment is wasted if the office is closed which it is more hours than it is open.

We have discussed this issue with Irish Rail several times and its a simple case of when the money is found each station remaining will get upgraded based on priority. At the outset of the reservation project Rosslare and Sligo where expected not to have intercity trains and therefore didn't need reservation equipment.

finnyus · 24-06-2010, 12:16

Quote:

Originally Posted by Mark Gleeson

The list of stations to be upgraded with ticket machines is based on priority. So for instance we have sought that Cobh gets one asap as its very busy and not staffed most of the time and even when staffed can't cope with the queues on busy summers day, there is also a large scale fare evasion issue

Hi Mark,

is that going to be addressed? As it is RIFE down here in Cork, on the East Cork lines.

Finbarr

Mark Gleeson · 24-06-2010, 13:17

Getting a few ticket machines installed is the only way to go.

RPU have been told to back off after several embarrassing goof ups and overly aggressive pursuit of law abiding passengers

fergalfrog · 24-06-2010, 18:16

By the way Irish rail got back to me with:
"As you cannot book from Carrick on Shannon at the moment you would not be able to make this reservation online. However you can book from Ballymote or Sligo online and collect your tickets from either station."

I will post an update on Monday on whether I got the tickets or not!

ccos · 25-06-2010, 21:07

Why dont IE let you print out your own ticket? If you want to fly you print your own boarding card and lots of other railsystems let you print your own on-line tickets. Think of all the money currently been spent on ink and paper IE would save not to mention the cost of printers.

Thomas Ralph · 28-06-2010, 15:01

Counterfeiting. All those other systems use 2D barcodes or at least a reference number and ID card to verify that the ticket is genuine. IÉ onboard staff don't carry barcode scanners and I can see the euro signs in the unions' eyes if the company was to introduce them (think training time, extra responsibility allowances, etc).

24-06-2010, 11:01	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	You can collect from any station on the list at the payment details screen. It need not be the same as the one you choose. The list of stations to be upgraded with ticket machines is based on priority. So for instance we have sought that Cobh gets one asap as its very busy and not staffed most of the time and even when staffed can't cope with the queues on busy summers day, there is also a large scale fare evasion issue The ticket machine solution ensures you can collect the ticket, any investment in the office equipment is wasted if the office is closed which it is more hours than it is open. We have discussed this issue with Irish Rail several times and its a simple case of when the money is found each station remaining will get upgraded based on priority. At the outset of the reservation project Rosslare and Sligo where expected not to have intercity trains and therefore didn't need reservation equipment. __________________ Unhappy with new timetable - let us know

24-06-2010, 13:17	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Getting a few ticket machines installed is the only way to go. RPU have been told to back off after several embarrassing goof ups and overly aggressive pursuit of law abiding passengers __________________ Unhappy with new timetable - let us know

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24-06-2010, 18:16	#5
fergalfrog New to the board Join Date: Dec 2009 Posts: 11	By the way Irish rail got back to me with: "As you cannot book from Carrick on Shannon at the moment you would not be able to make this reservation online. However you can book from Ballymote or Sligo online and collect your tickets from either station." I will post an update on Monday on whether I got the tickets or not!

25-06-2010, 21:07	#6
ccos Member Join Date: May 2006 Location: Kazbegi Posts: 281	Why dont IE let you print out your own ticket? If you want to fly you print your own boarding card and lots of other railsystems let you print your own on-line tickets. Think of all the money currently been spent on ink and paper IE would save not to mention the cost of printers.

28-06-2010, 15:01	#7
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Counterfeiting. All those other systems use 2D barcodes or at least a reference number and ID card to verify that the ticket is genuine. IÉ onboard staff don't carry barcode scanners and I can see the euro signs in the unions' eyes if the company was to introduce them (think training time, extra responsibility allowances, etc).