Ticket gates issues

fergn · 09-03-2010, 20:22

I figured that they probably won't replace it. I heard smartcards are being released to the public next month. Is this true?

al2637 · 09-03-2010, 21:34

Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?

Thomas Ralph · 10-03-2010, 07:38

Quote:

Originally Posted by al2637

Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?

Legally, buying a ticlet is a purchase of services, not goods. The right to repair/refund/replacement doesn't come into it. What you've bought is the right to travel on such and such a train or series of trains, and as long as they give you that right (by opening the gates manually for you) you don't really have a comeback. The ticket is not what you have bought; it is evidence of what you've bought, if that makes sense.

Mark will correct me if I'm wrong on this one, but I think the only season tickets going onto smartcards at the moment are taxsaver tickets, so students will have to struggle on with the magnetic stripes for now.

fergn · 10-03-2010, 12:23

I understand completely that I have purchased a ticket for the right to travel on a train and if they honour that right then I have no reason to complain. The reason for my complaint is the hassle of not being able to use my ticket to open the gate. The person in the ticket office in Greystones controls the gate so far I have had no problems but there have been a few instances where the ticket office is empty therefore there is nobody to open the gate so I have rely on another passenger to allow me through.

James Howard · 11-03-2010, 14:13

Would it not be the case that legally, IE are in a questionable position where they are detaining somebody against their will where that person is in possession of a valid ticket.

There is something going on with the readers in Connolly. I have never in six years' commuting had a ticket fail. I changed station to Connolly just before Christmas and the ticket lasted 3 weeks. I got a replacement about a month ago and that has given up already.

So you have queue up to get out the one gate which is half blocked by an IE staff member who is usually not even looking at tickets but is instead chatting with his mate.

Thomas Ralph · 11-03-2010, 14:59

They're not detaining anyone as long as they provide a way for them to get out, whether that's a manual gate, an intercom, or whatever.

Don't get me wrong, I think it's a ludicrous situation; it just doesn't seem to be illegal.

tigger1962 · 26-03-2010, 14:59

I'm on my 4th ticket this year. First they tried to say I had it near a magnet! I told that it was kept in my chest pocket with my work id. Then it failed again so they told me my work id must be causing it. Since then it has failed twice more. No other magnetic material near it. There is one common thing though, everytime it failed it was after passing through Connolly gates!!

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09-03-2010, 20:22	#1
fergn Member Join Date: Mar 2008 Posts: 30	I figured that they probably won't replace it. I heard smartcards are being released to the public next month. Is this true?

09-03-2010, 21:34	#2
al2637 Member Join Date: Dec 2005 Posts: 191	Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?

10-03-2010, 12:23	#4
fergn Member Join Date: Mar 2008 Posts: 30	I understand completely that I have purchased a ticket for the right to travel on a train and if they honour that right then I have no reason to complain. The reason for my complaint is the hassle of not being able to use my ticket to open the gate. The person in the ticket office in Greystones controls the gate so far I have had no problems but there have been a few instances where the ticket office is empty therefore there is nobody to open the gate so I have rely on another passenger to allow me through.

11-03-2010, 14:13	#5
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	Would it not be the case that legally, IE are in a questionable position where they are detaining somebody against their will where that person is in possession of a valid ticket. There is something going on with the readers in Connolly. I have never in six years' commuting had a ticket fail. I changed station to Connolly just before Christmas and the ticket lasted 3 weeks. I got a replacement about a month ago and that has given up already. So you have queue up to get out the one gate which is half blocked by an IE staff member who is usually not even looking at tickets but is instead chatting with his mate.

11-03-2010, 14:59	#6
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	They're not detaining anyone as long as they provide a way for them to get out, whether that's a manual gate, an intercom, or whatever. Don't get me wrong, I think it's a ludicrous situation; it just doesn't seem to be illegal.

26-03-2010, 14:59	#7
tigger1962 Member Join Date: Jan 2007 Location: Kilcurry Posts: 501	I'm on my 4th ticket this year. First they tried to say I had it near a magnet! I told that it was kept in my chest pocket with my work id. Then it failed again so they told me my work id must be causing it. Since then it has failed twice more. No other magnetic material near it. There is one common thing though, everytime it failed it was after passing through Connolly gates!!