Customer service comparisons - Page 2

Mark Gleeson · 25-04-2007, 15:02

When things go badly wrong and a change to a bus is required it would be helpful to be given the bus route to take to complete the journey. Typically if Dalkey Bray is closed they don't tell you to swap for the 45 at Blackrock for Bray they say change in Dun Laoghaire, thrust of our complaint was when something goes wrong passengers should be told asap so they can phone home, arrange a lift etc. The night in question I heard the radio telephone call at Sandymount but the driver said nothing, it wasn't till I got off in Seapoint did I notice the train was being terminated in Dun Loaghaire

The control office in Connolly can make a PA on any DART without the drivers intervention

Last train I got stuck on was opening day of Docklands and to be fair we got a fairly decent update on the situation, that said that was fairly unusual

There is a staff attitude problem alright we know that equally we know the drivers aren't kept informed.

2Funki4Wheelz · 25-04-2007, 16:00

Quote:

Originally Posted by MOH

I've just received an e-mail from someone in Pearse, saying they never got my refund application.

To avoid it getting 'lost in the post', gf handed it in at Connolly when she was passing through 5 weeks ago, and they said they'd pass it on. It was clearly marked for the right office.

If an internal mail system is beyond them, no wonder the trains are a disaster.

One of mine that got 'lost' and found, was also handed in directly in Heuston.

I must say, although the 'proposed'

call centre would be something, with the apparent appaling levels of internal communication, I already have sympathy for the poor people manning the phones - who will probably know as much as the customers. Unless they have web access and this forum as their home page.

Derek Wheeler · 25-04-2007, 22:47

Today, as I approached Ashtown Level crossing,(11.20am) I noticed that the gate keeper was closing the gates. I started to break. He intimated that I could go on, I accelerated, but he was still closing the gate. So I breaked again. He again intimated that I could cross, so I nudged forward, but as he was still closing the gate, I breaked yet again. He then screamed at me........... "Make up your ****ing mind pal". I crossed and told him to "lose the attitude".

So the scruffy little dipstick that operated the Ashtown crossing today 25/4/07 at approx 11.20am can go abuse himself.

If IE are reading, get to him first, because if I meet him again, I'll run over him and his ingrained CIE attitude.

MOH · 01-05-2007, 15:22

Ging back to the 'drivers not giving info' thing, I sat on a southbound DART in Killester for 25 minutes yesterday just before noon, with no explanation given.
Phoned the girlfriend, who phoned Killester and got no answer, then Clontarf Road who told her the train was waiting for an ambulance for an ill passenger, and that announcements had been made.
Obviously everyone else at my (front) end of the train was deaf and missed them, because I was the only one telling people what was going on.
No announcement was made on the train, and I'm sure I would have heard soomething if any announcement had been made in the station.

In this case there's no doubt the driver knew exactly what the delay was, but just couldn't be bothered telling anyone on board.

(Oddly enough a short goods train overtook us using the northbound track, although there must have been at least one other DART stuck behind us too, dunno why they didn't let that go.)

hhf8 · 01-05-2007, 15:48

was on a train from balbriggan at this time also, and the driver for once gave constant updates.

CSL · 01-05-2007, 16:43

got off the Dart in connolly about 1200 and the PA is howling [ I know no other word to describe it ] about a Drogheda train leaving from platform 4.

Apart from being 100dB too loud it was also almost unintelligible , that wasn't also helped by a loud diesel engine revving beside me from the 29000 there too.

01-05-2007, 15:48	#25
hhf8 Regular Poster Join Date: Nov 2006 Location: Balbriggan Posts: 137	was on a train from balbriggan at this time also, and the driver for once gave constant updates. __________________ Compute the Commute

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25-04-2007, 15:02	#21
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	When things go badly wrong and a change to a bus is required it would be helpful to be given the bus route to take to complete the journey. Typically if Dalkey Bray is closed they don't tell you to swap for the 45 at Blackrock for Bray they say change in Dun Laoghaire, thrust of our complaint was when something goes wrong passengers should be told asap so they can phone home, arrange a lift etc. The night in question I heard the radio telephone call at Sandymount but the driver said nothing, it wasn't till I got off in Seapoint did I notice the train was being terminated in Dun Loaghaire The control office in Connolly can make a PA on any DART without the drivers intervention Last train I got stuck on was opening day of Docklands and to be fair we got a fairly decent update on the situation, that said that was fairly unusual There is a staff attitude problem alright we know that equally we know the drivers aren't kept informed.

25-04-2007, 22:47	#23
Derek Wheeler Registered user Join Date: Dec 2005 Location: Kildare Posts: 1,555	Today, as I approached Ashtown Level crossing,(11.20am) I noticed that the gate keeper was closing the gates. I started to break. He intimated that I could go on, I accelerated, but he was still closing the gate. So I breaked again. He again intimated that I could cross, so I nudged forward, but as he was still closing the gate, I breaked yet again. He then screamed at me........... "Make up your ****ing mind pal". I crossed and told him to "lose the attitude". So the scruffy little dipstick that operated the Ashtown crossing today 25/4/07 at approx 11.20am can go abuse himself. If IE are reading, get to him first, because if I meet him again, I'll run over him and his ingrained CIE attitude.

01-05-2007, 15:22	#24
MOH Really Regular Poster Join Date: Nov 2006 Posts: 372	Ging back to the 'drivers not giving info' thing, I sat on a southbound DART in Killester for 25 minutes yesterday just before noon, with no explanation given. Phoned the girlfriend, who phoned Killester and got no answer, then Clontarf Road who told her the train was waiting for an ambulance for an ill passenger, and that announcements had been made. Obviously everyone else at my (front) end of the train was deaf and missed them, because I was the only one telling people what was going on. No announcement was made on the train, and I'm sure I would have heard soomething if any announcement had been made in the station. In this case there's no doubt the driver knew exactly what the delay was, but just couldn't be bothered telling anyone on board. (Oddly enough a short goods train overtook us using the northbound track, although there must have been at least one other DART stuck behind us too, dunno why they didn't let that go.)

01-05-2007, 16:43	#26
CSL Member Join Date: Dec 2005 Posts: 378	got off the Dart in connolly about 1200 and the PA is howling [ I know no other word to describe it ] about a Drogheda train leaving from platform 4. Apart from being 100dB too loud it was also almost unintelligible , that wasn't also helped by a loud diesel engine revving beside me from the 29000 there too.