Special seats for Bags

[GavinG]

On the Sligo services i have been on there is always an announcement before the train leaves Sligo and a few times enroute to get people to move their bags off seats. So i have to hand it that one staff member. Although i have noticed its always the same guy who makes these announcements and after a crew change in Longford or whereever there are no more announcments made unless a standing passenger makes a complaint to the on-board staff, in which case he has been prompted to make the announcement, which aint good. Add to the fact that the train fills up big time from Longford on. Its this type of inconsistency that has plagued IE for years. A couple of the "i dont care brigade" undos the good work of the one guy who has some pride in his job!

Again it comes down to standards - After every stop the same announcement should be made eg :

"We would like to welcome passengers joining us at Longford, this is the 13.00 service to Dublin Connolly serving stations ....... Estimated arrival time in Dublin is 14.45. There is a restaurant car towards the back of the train. We would ask all passengers to ensure that baggage is not left on seats as to allow adequate seating for boarding passengers. Smoking is strictly forbidden on this train and all IE services. Passengers found smoking in between the carriages will be prosecuted. Thank you for travelling with IE we hope you enjoy your journey with us today"

That type of announcement should be made on EVERY IC service when the train stops at stations. IE need to stop treating passengers like they dont exist and up their customer service game bigtime. This is something that wont cost a penny so they have no excuses.

I think this type of demand for customer service improvement should come from the top down. Yer man Dick Fearn should be insisting this type of thing happens. God sake its the least he could do for his big fat paycheck. Does he even go on his own trains to check out the service level ?????