dart heating

shweeney · 09-02-2007, 16:34

Good Morning Mr. [Shweeney],

I am sorry to hear that you experienced an unpleasant journey yesterday and I have sent a report to the Maintenance Depot to have this unit checked. We have had problems with the heating and the air conditioning units not balancing out correctly, however this would appear to be a case of the heating not working at all.

Again, I apologise for the uncomfortable conditions you experienced.

Regards,
[Ivor]
DART Customer Service.

Thomas J Stamp · 09-02-2007, 16:40

Quote:

however this would appear to be a case of the heating not working at all.

It would also appear that you were on a DART, however, we are awaiting clarification of that from our driver.

For christ sakes....

Mark Gleeson · 09-02-2007, 17:17

Read as, **** driver didn't turn it on invent cover story

There are two independent AC units on each AC'ed coach one is enough to keep things warm

On the original fleet its a old fashioned heating elements as per the old two bar fire, almost impossible for it not to work

shweeney · 12-02-2007, 09:31

another icy journey this morning - same service, same type of carriage. On these units the heat comes from the vents along the wall by your feet - nothing at all coming from these vents this morning.

I'm not sure if the aircon vents in the ceiling are also supposed to supply heat, but as I could see my breath throughout the journey, I'm guessing they weren't doing anything either. What is the point of giving IE millions to buy new rolling stock if they can't get the basic features on them to work??

Mark Gleeson · 12-02-2007, 09:41

Its clearly not being turned on

What train is it

Classic game here it to ask the driver to turn the heating on. That will allow you to disprove the excuses from head office

shweeney · 12-02-2007, 10:34

its the 0730 from Greystones - on both occasions it was one of the most recent type of japanese Darts - the type with the boxy roofline and the electronic maps inside.

to talk to the driver would involve leaving (and losing) my seat and walking up 6 or 7 carriages, though at least if I was standing I could stamp my feet and flap my arms to keep warm...

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

09-02-2007, 16:34	#1
shweeney Regular Poster Join Date: Mar 2006 Posts: 180	Good Morning Mr. [Shweeney], I am sorry to hear that you experienced an unpleasant journey yesterday and I have sent a report to the Maintenance Depot to have this unit checked. We have had problems with the heating and the air conditioning units not balancing out correctly, however this would appear to be a case of the heating not working at all. Again, I apologise for the uncomfortable conditions you experienced. Regards, [Ivor] DART Customer Service.

09-02-2007, 17:17	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Read as, **** driver didn't turn it on invent cover story There are two independent AC units on each AC'ed coach one is enough to keep things warm On the original fleet its a old fashioned heating elements as per the old two bar fire, almost impossible for it not to work

12-02-2007, 09:31	#4
shweeney Regular Poster Join Date: Mar 2006 Posts: 180	another icy journey this morning - same service, same type of carriage. On these units the heat comes from the vents along the wall by your feet - nothing at all coming from these vents this morning. I'm not sure if the aircon vents in the ceiling are also supposed to supply heat, but as I could see my breath throughout the journey, I'm guessing they weren't doing anything either. What is the point of giving IE millions to buy new rolling stock if they can't get the basic features on them to work??

12-02-2007, 09:41	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Its clearly not being turned on What train is it Classic game here it to ask the driver to turn the heating on. That will allow you to disprove the excuses from head office

12-02-2007, 10:34	#6
shweeney Regular Poster Join Date: Mar 2006 Posts: 180	its the 0730 from Greystones - on both occasions it was one of the most recent type of japanese Darts - the type with the boxy roofline and the electronic maps inside. to talk to the driver would involve leaving (and losing) my seat and walking up 6 or 7 carriages, though at least if I was standing I could stamp my feet and flap my arms to keep warm...