[10-1-2007] Heuston Outbound

Mark Gleeson · 10-01-2007, 18:18

Fairly usefull information an improvement of course it doesn't tell you of entitlement to a refund and fails to note the 18:45 Heuston Newbridge will be delayed since it has no chance to get back in time since its the 17:18

Quote:

Services from Heuston Station - delays by Corporate Communications

10th January 2007 - 17.55hrs

Services from Heuston Station are currently delayed due to a technical fault on the 17.05hrs Heuston to Limerick service.

The train is to be moved to Sallins Station to clear the line and allow other trains proceed.

We apologise to customers for the inconvenience caused.

Services currently affected are:

17.05hrs Heuston to Limerick
17.10hrs Heuston to Athlone
17.18hrs Heuston to Newbridge
17.30hrs Heuston to Limerick
17.55hrs Heuston to Galway
18.00hrs Heuston to Portlaoise

2Funki4Wheelz · 11-01-2007, 09:22

Well the 18.00 was an hour late, didn't even leave Heuston til 18.35, maybe a minute or two short of that so I'm going for a refund.

And the back carriage of the mk3 they use for the 18.00 has a PA that's so low you can't hear anything except the beeps before the announcement. I only knew what was going on from a friend texting me from the 17.50. Somehow the driver made a clearly audible announcement around Kildare apologising for the delay due to train failure ahead. How it worked for that one announcement I don't know.

ooleary · 11-01-2007, 09:28

also 19:45 to Carlow didn't depart until 20:05 (timetable board said "delayed 15 minutes") most likely due to knock-oneffect

Mark Gleeson · 11-01-2007, 09:56

Sometime after 7pm they updated the notice but provided no information of any use

We can confirm the 17:05 was parked in Sallins

kilman · 11-01-2007, 14:08

I was on the 17:10 to Athlone and we eventually passed all the disembarked passengers from the 17:05 in Sallins. Did the 17:30 stop here and pick them up or did they go on the 17:18 to Newbridge and board the 17:30 there or are they still there?
What bugs me is that we were initially told that it was a signal fault and 20 mins later told that it was a train failure.

Mark Gleeson · 11-01-2007, 14:12

We assume the 17:30 stopped the 17:05 is non stop service so no advantage in stopping any other train, but the Newbridge train would have a lot of space beyond Sallins

There have been werid excuses where the website and the notice on the platform display is different

stanley · 11-01-2007, 14:20

1705 Heuston/Limerick stopped at the 12mp to examine his train due to a smell of smoke. The driver reported the first wheel on the van next, to the loco, was red hot. The train was eventually moved to Sallins after the wheel cooled down. The passengers were detrained in Sallins and the train went empty to Kildare at reduced speed. The passengers were transferred to the 1730 Heuston/Limerick. The 2110 Galway/Athlone went empty due to the delays. Passengers were bussed.

kilman · 11-01-2007, 14:56

So yet more brake issues it appears

Mark Gleeson · 11-01-2007, 15:01

IE excuse to the public

Quote:

technical fault on the 17.05hrs Heuston to Limerick service.

Where as the actual fault

Quote:

first wheel on the van next, to the loco, was red hot.

Thats not technical thats mechanical

ryansx · 12-01-2007, 20:19

Was on the 17.05 train and it was as stanley described. The 17.30 was was already standing room only by the time it arrived to Sallins but somehow managed to accomodate the 100-200 passangers stranded on the platform.

Felt that apart from the inconvience, i arrived in ennis nearly two hours late around 10pm, that from a safety point of view that this overcrowding was a disgrace.

Mark Gleeson · 13-01-2007, 00:07

In the context of a train which has broken down they can't teleport a spare train in since there are none, overcrowding will result but you will get home we have total sympathy with the resulting poor conditions but when things go wrong you cant expect a seat

If you are more than 2 hours late you are entitled to a full 100% refund of the ticket (for a single journey) for the journey taken even if its was a annual ticket

Fill in the form http://www.platform11.org/passenger_...hp#their_fault Irish Rail won't tell you that you are entitled to this

11-01-2007, 09:22	#2
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	Well the 18.00 was an hour late, didn't even leave Heuston til 18.35, maybe a minute or two short of that so I'm going for a refund. And the back carriage of the mk3 they use for the 18.00 has a PA that's so low you can't hear anything except the beeps before the announcement. I only knew what was going on from a friend texting me from the 17.50. Somehow the driver made a clearly audible announcement around Kildare apologising for the delay due to train failure ahead. How it worked for that one announcement I don't know. __________________ Customer Service costs nothing...

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11-01-2007, 09:28	#3
ooleary Regular Poster Join Date: Sep 2006 Location: Kildare Posts: 34	also 19:45 to Carlow didn't depart until 20:05 (timetable board said "delayed 15 minutes") most likely due to knock-oneffect

11-01-2007, 09:56	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Sometime after 7pm they updated the notice but provided no information of any use We can confirm the 17:05 was parked in Sallins

11-01-2007, 14:08	#5
kilman Regular Poster Join Date: Dec 2005 Posts: 42	I was on the 17:10 to Athlone and we eventually passed all the disembarked passengers from the 17:05 in Sallins. Did the 17:30 stop here and pick them up or did they go on the 17:18 to Newbridge and board the 17:30 there or are they still there? What bugs me is that we were initially told that it was a signal fault and 20 mins later told that it was a train failure.

11-01-2007, 14:12	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	We assume the 17:30 stopped the 17:05 is non stop service so no advantage in stopping any other train, but the Newbridge train would have a lot of space beyond Sallins There have been werid excuses where the website and the notice on the platform display is different

11-01-2007, 14:20	#7
stanley New to the board Join Date: Oct 2006 Posts: 13	1705 Heuston/Limerick stopped at the 12mp to examine his train due to a smell of smoke. The driver reported the first wheel on the van next, to the loco, was red hot. The train was eventually moved to Sallins after the wheel cooled down. The passengers were detrained in Sallins and the train went empty to Kildare at reduced speed. The passengers were transferred to the 1730 Heuston/Limerick. The 2110 Galway/Athlone went empty due to the delays. Passengers were bussed.

11-01-2007, 14:56	#8
kilman Regular Poster Join Date: Dec 2005 Posts: 42	So yet more brake issues it appears

12-01-2007, 20:19	#10
ryansx New to the board Join Date: Nov 2006 Posts: 1	Was on the 17.05 train and it was as stanley described. The 17.30 was was already standing room only by the time it arrived to Sallins but somehow managed to accomodate the 100-200 passangers stranded on the platform. Felt that apart from the inconvience, i arrived in ennis nearly two hours late around 10pm, that from a safety point of view that this overcrowding was a disgrace.

13-01-2007, 00:07	#11
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	In the context of a train which has broken down they can't teleport a spare train in since there are none, overcrowding will result but you will get home we have total sympathy with the resulting poor conditions but when things go wrong you cant expect a seat If you are more than 2 hours late you are entitled to a full 100% refund of the ticket (for a single journey) for the journey taken even if its was a annual ticket Fill in the form http://www.platform11.org/passenger_...hp#their_fault Irish Rail won't tell you that you are entitled to this