Going the wrong way to get to where you are going

[Mark Gleeson]

As many will know there are times when you end up passing through your station non stop to get a connection back owing to the large gaps in the timetable

The Platform 11 position on this has always been if it is in the timetable planner, it is a legitimate journey and no extra fare is due, if it is in the journey planner

Eg
10:00 Connolly Belfast for Donabate change Drogheda (Sunday)
18:40 Heuston Thurles for Monestervin change Portarlington

YOU SHOULD NOT PAY ANY EXCESS FARE if challenged you are correct though IE staff will claim you are not. I made a trip Sallins Dublin via Newbridge before Xmas but there was no check enroute

We would be very interested in hearing from anyone who has met with resistance while making such a journey

[Thomas J Stamp]

Let me point out the following:

During discussions with IE I was told that under the spoke and hub system you caould get a train from Dublin to Templemore Via Thurles - get off and come back.

Also, I was told that you can go from Templemore to Thurles to go to Dublin!

There may is an issue in that the on-line ticketing service allows breaches of the terms of carraige of sale.

[Mark Gleeson]

We can't go into details on this but a passenger tried a legitimate journey in such a way and was forced to pay the excess for the last leg of the trip. We very much doubt it to be a isolated incident

I've done this myself several times and apart from some amused ticket checkers made it

Bear in mind that staff have no right to waive the rules so either I'm right or wrong the policy can't vary on a specific route or train

[seamus kilcock]

Re Travelling 'backwards' getting to destination and charge for same.
Example:
Charleville Dep 1258; Mallow Arr 1315;
Mallow Dep 1352; Heuston ARR 1620.
Seat Reservation Planner charge 43 Euro. ('backwards' journey).

Charlveille Dep 1507 direct Heuston Arr 1715.
Seat Reservation Planner charge 43 Euro.

The above are FACTS according to the IR website, so it must be true!!!

So long as the IR website shows the same fare for a journey whether it's a 'backwards' one or not the passenger is NOT required to pay anymore even if challanged by the checker.
It's time for IE management to instruct its checkers of this FACT.

[Mark Gleeson]

Just make sure you have a printout of the journey planner page

The journey planner system will always quote the same fare regardless of the route taken since it will only show the permissible routes

[seamus kilcock]

Originally Posted by Mark Gleeson

Just make sure you have a printout of the journey planner page

The journey planner system will always quote the same fare regardless of the route taken since it will only show the permissible routes

'permissible routes' = PERMISSIBLE FARE.
The 'customer is always right'.