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Unread 05-08-2011, 13:29   #1
Jferb
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Default 10% loyalty discount?

For the past several weeks, every time I make a booking, the following message is included in the booking confirmation:

Iarnród Éireann wish to thank you for your loyal custom. We note that you have made several bookings with us on www.irishrail.ie and would therefore like to advise you that on your next booking of any value, we will be discounting the total cost by 10%.

Needless to say, none of the subsequent bookings were discounted by this 10%. Anyone know what's going on??
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Unread 07-08-2011, 21:30   #2
Colm Moore
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http://www.facebook.com/iarnrodeireann
Quote:
we are developing an online loyalty scheme which will reward customers who buy online regularly. However, this went onto the live site in error. We have asked our I.T department to ensure those who got the above message get the 10% on their next purchase.
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Unread 07-08-2011, 23:38   #3
Traincustomer
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similar to the bé Club recently launched by Bus Éireann I guess (though loyalty points have been available with BÉ prior to this and the BÉ 10% discount for tickets booked online is running approx a few years)

Last edited by Traincustomer : 07-08-2011 at 23:40. Reason: clarity of info
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Unread 08-08-2011, 10:55   #4
markpb
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Originally Posted by Traincustomer View Post
1the BÉ 10% discount for tickets booked online is running approx a few years)
Only for people on routes where tickets can be bought online :-/
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Unread 08-08-2011, 11:18   #5
Mark Gleeson
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Bus Eireann's setup is merely to reduce the cash onboard, there is no booking, guaranteed seat etc plus it has some weird restrictions, you must have a printout of the booking with you being able to recite the booking reference code is not sufficent

The Irish Rail system is a booking system so you can get up to 93% off if you choose wisely, but can easily get 40% off a single journey.

So its cheaper from Rosslare to Dublin by rail then by bus if you book with Irish Rail

Last edited by Mark Gleeson : 08-08-2011 at 11:22.
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Unread 08-08-2011, 12:40   #6
Thomas Ralph
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Quote:
Originally Posted by Mark Gleeson View Post
Bus Eireann's setup is merely to reduce the cash onboard, there is no booking, guaranteed seat etc plus it has some weird restrictions, you must have a printout of the booking with you being able to recite the booking reference code is not sufficent
That's because the driver's ticket machine thinks he's after selling a ticket for cash when you redeem an online ticket. He needs something to hand in to his cash office, and the printout is that something.
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