Originally Posted by PLUMB LOCO
You mean the member of staff who used to deal with Fastrack, luggage etc...oh now what was he called ...a guard? I thought RUI favoured the skeletal approach adopted by IE - ATVMs, Eastern European security/toilet cleaners/gardeners to occasionally visit stations. The ostriches are coming home to roost!
I think there is a difference needed to the existing régime which varies from 8 staff standing around the ticket gate to no presence at all (just a the time they are really needed). There should be a constant presence of some staff, preferably on the concourse and platforms, not hidden in the back office or in first class.