Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Commuter Services > DART
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 03-01-2008, 10:05   #1
drowned_in_sound
New to the board
 
Join Date: Nov 2007
Posts: 12
Default Annual Dart Tickets expired early?

hi, has anyone else noticed that the Annual Tickets are now being rejected by the ticket Machines when the ticket states Febuary '07 - January '08 Inclusive? i don't think it's just my ticket...
drowned_in_sound is offline   Reply With Quote
Unread 03-01-2008, 10:46   #2
Mark Hennessy
Membership Officer
 
Mark Hennessy's Avatar
 
Join Date: Dec 2005
Location: Maynooth
Posts: 1,116
Default

Quote:
Originally Posted by drowned_in_sound View Post
hi, has anyone else noticed that the Annual Tickets are now being rejected by the ticket Machines when the ticket states Febuary '07 - January '08 Inclusive? i don't think it's just my ticket...
Mine is working ok as of this morning, expires Jan '08.
Mark Hennessy is offline   Reply With Quote
Unread 03-01-2008, 12:16   #3
shweeney
Regular Poster
 
Join Date: Mar 2006
Posts: 180
Default

the machines in Connolly were rejecting all annual tickets yesterday.

today they had them turned off and left open.
shweeney is offline   Reply With Quote
Unread 03-01-2008, 12:52   #4
Mark Hennessy
Membership Officer
 
Mark Hennessy's Avatar
 
Join Date: Dec 2005
Location: Maynooth
Posts: 1,116
Default

Quote:
Originally Posted by shweeney View Post
the machines in Connolly were rejecting all annual tickets yesterday.

today they had them turned off and left open.
Really?
I went through there at 7PM last night, maybe i've got some crazy ticket
Mark Hennessy is offline   Reply With Quote
Unread 03-01-2008, 13:09   #5
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,611
Default

There are three different issuers of tickets, IE, Dublin Bus and Veoila so certain ones may be ok

Sounds like a software bug in the exit validation gates
Mark Gleeson is offline   Reply With Quote
Unread 03-01-2008, 14:27   #6
Chopper
Regular Poster
 
Join Date: Jul 2006
Posts: 30
Default

Most tickets would not work in at the exit in Docklands this morning
Chopper is offline   Reply With Quote
Unread 03-01-2008, 19:47   #7
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by Mark Gleeson View Post
Sounds like a software bug in the exit validation gates
There are plenty of those. I get Faircard returns from Sandymount to Cork and about half the time they get rejected as No Valid Route in Connolly on the way back.
Thomas Ralph is offline   Reply With Quote
Unread 03-01-2008, 20:05   #8
Colm Donoghue
Really Regular Poster
 
Colm Donoghue's Avatar
 
Join Date: Dec 2005
Posts: 873
Default

An annual ticket of mine failed at the start of August '05 when it was valid till the start of September '05. I too was suspicious.
There was no exit validation then so I just kept the ticket for the month.
Colm Donoghue is offline   Reply With Quote
Unread 08-01-2008, 12:47   #9
zag
Regular Poster
 
Join Date: Oct 2006
Posts: 199
Default Bus & train tickets

My annual bus & rail ticket failed when inserted into a validator on a bus a few months back, but continued working in the validators at DART stations. I went back to Abbey Street and got a new one issued, but when I got on the next bus it told me the ticket wasn't valid. I went back to Abbey Street who didn't believe me and sent me out to check in another bus, and they eventually issued me with another ticket. It failed too next time I got on a bus. The front of the ticket clearly shows it is valid for the bus, so I just show it to the driver every time I get on a bus. My only guess is that they incorrectly programmed (3 times) the ticket as a train only one.

One of these days I will summon up the energy to go back in, but for the mean time I am just getting used to the bus validator beeping at me.

Anyone else have this problem with their ticket ?

z
zag is offline   Reply With Quote
Unread 08-01-2008, 13:06   #10
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,611
Default

The readers on the buses are notorious
Mark Gleeson is offline   Reply With Quote
Unread 08-01-2008, 14:00   #11
Donal Quinn
Member
 
Join Date: Dec 2005
Posts: 267
Default

i have annual bus and luas and i never put it in to the validators. i just show it to the drivers and they nod happily, sometimes pressing a button on their machines

one guy asked me to put it in the machine and i politely asked him if he was sure it wouldn't get stuck in it or ruin it and he smiled and waved me on
__________________
It's the little things....
Donal Quinn is offline   Reply With Quote
Unread 08-01-2008, 14:00   #12
zag
Regular Poster
 
Join Date: Oct 2006
Posts: 199
Default Notorious

Mark,

I used to get some problems with the bus validators - like maybe 1 in 10 failing, but this is now 100% failure for the last 6 weeks or so.

z
zag is offline   Reply With Quote
Unread 08-01-2008, 14:33   #13
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,611
Default

If they keyed in the wrong code the ticket would be flagged as invalid on bus where as a defective ticket or validator will result in the ticket unreadable see driver
Mark Gleeson is offline   Reply With Quote
Unread 08-01-2008, 16:51   #14
robdrysdale
Member
 
Join Date: Dec 2005
Posts: 75
Default

Quote:
Originally Posted by Mark Gleeson View Post
If they keyed in the wrong code the ticket would be flagged as invalid on bus where as a defective ticket or validator will result in the ticket unreadable see driver

This is happening with a number of the combined Bus & Rail yearly tickets issued by Irish rail for January. It's happening to 2 of us in my office so we sent a mail to Irish rail and got this response

Quote:
We've had a problem with some tickets this month. This is being investigated and we hope to resolve this issue soon. The problem appears to be with the station / Bus validating machines.

Your ticket is valid and can be shown at stations and on Dublin bus services until this issue is resolved.

Kind Regards,
robdrysdale is offline   Reply With Quote
Unread 09-01-2008, 15:05   #15
tigger1962
Member
 
tigger1962's Avatar
 
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
Default

my annual ticket failed in connolly this morning as being invalid .. I was told by the person on duty that the gates were "broken"...
tigger1962 is offline   Reply With Quote
Unread 09-01-2008, 16:14   #16
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,611
Default

As distinct from ticket wrong side up which is normally what the validator says if it can't read it
Mark Gleeson is offline   Reply With Quote
Unread 09-01-2008, 17:01   #17
MOH
Really Regular Poster
 
Join Date: Nov 2006
Posts: 372
Default

Yep, my new annual bus/rail from Jan hasn't worked on a bus yet. Works fine on the DART so far.
MOH is offline   Reply With Quote
Unread 10-01-2008, 08:12   #18
Morgase
New to the board
 
Join Date: Aug 2007
Posts: 26
Default

They seem to have fixed the problem (on commuter tickets anyway). My ticket started validating probably from yesterday evening.
Morgase is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 21:56.


Powered by vBulletin
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.