Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Commuter Services > DART
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 17-02-2007, 11:35   #1
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default WHEN DART TEXT GETS IT WRONG

There is nothing more annoying than getting to the station to find out it's ages till the next dart, so they invented dart txt.

Only thing is, there is still nothing more annoying than getting to the station to find out that it is ages till the next dart, because sometimes they get it wrong
Oisin88 is offline   Reply With Quote
Unread 17-02-2007, 11:45   #2
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default DART SEAPOINT 17-02-07 09:41

Seapoint to
Malahide @09:39 (before the time of the text)
Howth @09:48 (heard it passing through)
Greystones @09:48 (ok too)
Bray @09:59 (not sure I was reading the paper)
Howth @10:04 (Mysteriously disappeared)
Howth @10:07 (got this)
Bray @10:19
Bray @10:27
www.irishrail.ie
Oisin88 is offline   Reply With Quote
Unread 17-02-2007, 17:20   #3
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

Dont worry a complaint was lodged with REGTEL on Thursday last
Mark Gleeson is offline   Reply With Quote
Unread 18-02-2007, 13:55   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

I'll explain what is actually wrong with it

1. If a train is cancelled it is shown as running on time
2. If services are suspended over certain sections it wont account for that
3. It does really stupid things

Eg right now
13:51 Board Pearse southbound reads
Bray 3 (13:54)
Bray 25 (14:16)

DARTxt at 13:48 reported
Bray 13:51 (out by 3 minutes)
Lansdowne 14:05 (WTF?)
Bray 14:16 (ok)

4. Its useless for Malahide and Portmarnock since it doesn't deal with suburban trains. I found that out one night
Mark Gleeson is offline   Reply With Quote
Unread 22-02-2007, 21:56   #5
Derek Wheeler
Registered user
 
Derek Wheeler's Avatar
 
Join Date: Dec 2005
Location: Kildare
Posts: 1,555
Default

I spoke to a Times journo about this nearly 2 years ago. Never seen the article. I guess those who bother to use it don't actually create an environment of complaint.
Derek Wheeler is offline   Reply With Quote
Unread 23-02-2007, 13:11   #6
MOH
Really Regular Poster
 
Join Date: Nov 2006
Posts: 372
Default

I complained about it before when it failed to list a train I could have caught.
I arrived at the station just in time to see it pulled out.

I got the following e-mail back:


"I would like to apologise for the mistake on Dartxt this morning. This information comes directly from the Customer Information System (CIS) which is kept up to date by train movements. Unfortunately when there is a short unexpected stoppage the CIS has to be manipulated manually and where a system requires intervention mistakes can happen.
There was an incident that occurred at 9.30 this morning which effectively rendered the information that you requested at 9.25 useless. I would like to apologise for this and I will forward your refund application to O2.
Regards"

Given that I hadn't given them my mobile number, I don't see how they were going to refund me.
MOH is offline   Reply With Quote
Unread 23-02-2007, 15:18   #7
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by MOH View Post
Given that I hadn't given them my mobile number, I don't see how they were going to refund me.
Maybe you're the only person who uses it :-)
markpb is offline   Reply With Quote
Unread 01-03-2007, 17:22   #8
MOH
Really Regular Poster
 
Join Date: Nov 2006
Posts: 372
Default

Quote:
Originally Posted by markpb View Post
Maybe you're the only person who uses it :-)
MOH is offline   Reply With Quote
Unread 01-03-2007, 17:29   #9
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

Our complaint is being taken seriously, IE are well aware that the complaint exists but have decided to wait and leave the service in place

Very least they could do is have the cop to realise they have been caught out and can't talk around it
Mark Gleeson is offline   Reply With Quote
Unread 24-03-2007, 11:00   #10
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

Think its time for some fun

Send DART PEARSE to 53700 anytime between now and 13:50 today

Why are there trains terminating in Lansdowne Rd ? Hang on they are also invisible

Last edited by Mark Gleeson : 24-03-2007 at 11:56.
Mark Gleeson is offline   Reply With Quote
Unread 24-03-2007, 12:11   #11
Oisin88
Member
 
Oisin88's Avatar
 
Join Date: May 2006
Location: Dublin
Posts: 608
Default

for the benefit of those that don't want to pay 30c or whatever...

From www.dart.ie
Quote:
Real Time Train Information Results - 12:09

Southbound trains serving Pearse in the next 60 minutes
Journey ETA Scheduled Platform Due In Current Location
Howth to Bray 12:15 12:14 2 6 Mins Clontarf Road
Maynooth to Pearse 12:20 12:17 2 11 Mins Nth Strand Up Sth
Malahide to Bray 12:29 12:28 2 20 Mins Howth Jct
Drogheda to Pearse 12:35 12:35 2 26 Mins Donabate
Howth to Lansdowne Rd 12:35 12:35 2 26 Mins Sutton
Connolly to Lansdowne Rd 12:39 12:39 2 30 Mins Connolly
Howth to Greystones 12:46 12:46 2 37 Mins Howth
Howth to Bray 12:54 12:54 2 45 Mins Howth
Connolly to Lansdowne Rd 13:02 13:02 2 53 Mins Connolly
Connolly to Lansdowne Rd 13:07 13:07 2 58 Mins Connolly
Oisin88 is offline   Reply With Quote
Unread 24-03-2007, 12:20   #12
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

And DART text says at 12:17:43

Pearse to
Bray@12:17
Bray@12:29
Lansdown@12:35
Howth@12:37
Lansdown@12:39
Greyston@12:47
Bray@12:54
Howth@12:54
Mark Gleeson is offline   Reply With Quote
Unread 09-12-2007, 19:14   #13
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,638
Default

Well if you look at the new timetable you will see the DARTXT ad has changed and now includes a disclaimer, that was all our doing

http://www.railusers.ie/news/news.ph...007&no=20.html
Mark Gleeson is offline   Reply With Quote
Unread 09-12-2007, 21:50   #14
Derek Wheeler
Registered user
 
Derek Wheeler's Avatar
 
Join Date: Dec 2005
Location: Kildare
Posts: 1,555
Default

Sure was. Well done Mark.

A good customer orientated project. A small win despite regtel's pedantic response to original letter.
Derek Wheeler is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 10:25.


Powered by vBulletin
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.