Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Kerry
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 28-09-2008, 12:30   #1
Prius
New to the board
 
Join Date: Sep 2008
Posts: 1
Default [26/092/2008] 22:25 Mallow - Tralee

On the 20:00 from Heuston, arrived in Mallow only be told about a bus substitution as most people were already making their way over the platform. Obviously no compensation or explanation either. Would it be that hard to make some kind of announcement on the train?

I seem to feel the bus substitutions are becoming more common?
Prius is offline   Reply With Quote
Unread 28-09-2008, 16:33   #2
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Telling you would be admitting to the world there is a problem and Irish Rail management do not like admitting how bad the service really is.

Its either a lack of drivers or a lack of serviceable trains.

You can only claim compensation if you where an hour late at destination. There is a grey area if you had a seat reservation on the train which was substituted by bus, you have a case under the charter but it depends on who you deal with in IE as to whether you see a refund or not.
Mark Gleeson is offline   Reply With Quote
Unread 01-10-2008, 01:49   #3
Jferb
Member
 
Join Date: Dec 2007
Posts: 65
Default

Considering the alternative is being dumped on one of those horrid commuter thingys, I'm beginning to see the attractions of the bustitution for the 22:25 service (at least I can doze off for the 1 1/2 hours on a bus - those bench seats on the noisy, freezing 2600s are impossible to get comfortable on). . .
Jferb is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 02:36.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.