Ticket gates issues

tigger1962 · 23-04-2010, 13:42

Ok another new ticket... Fresh from taxsaver. 1st gate in Connolly stated wrong side up and spotted it out. Second gate I tried it worked!! So is it my ticket or the gate! Personally I suspect the gates are damaging the tickets! But as usual with Irish rail... The customer is always blamed unless you can prove otherwise

tigger1962 · 23-04-2010, 13:45

Oh the person in taxsaver said that it was new policy to make people go through the the gates from now on and they won't let you through until they see the ticket fail!

Ballymore · 02-06-2010, 10:58

Every second 'turnstile' seems to be rejecting valid tickets at Connolly these last few days. Will anything be done about it?

RadarControl · 02-06-2010, 17:36

I got my annual ticket replaced last Friday. It worked fine on Monday and Tuesday. This morning around 8:30am in three of the machines at Sandymount I got message "Wrong Side Up". When I got to Tara St I got "ticket failed". I only tried in one machine.This evening in two machines at Tara St I got "ticket failed". I use the entrance\exit to Townsend Street at Tara.

If it does not work tomorrow morning will be off to Taxsaver office to get 3rd annual ticket. I only got mine in April of this year.

My annual ticket is an Annual Short Hop Commuter Rail, DART & Dublin Bus.

Mark Gleeson · 02-06-2010, 18:31

Where did it last work? The last machine you passed through is likely the one which damaged it

RadarControl · 02-06-2010, 19:17

Tara St yesterday evening. It was the second one in from the wall beside stairs to Platform 1.

RadarControl · 03-06-2010, 10:57

Failed again this morning at Sandymount. Error was "Wrong Side Up". It also failed in Tara with message "Ticket failed". I'll head over at lunchtime to taxsaver office to get replacement.

02-06-2010, 10:58	#3
Ballymore Regular Poster Join Date: Jan 2008 Location: Ballymore Posts: 124	Every second 'turnstile' seems to be rejecting valid tickets at Connolly these last few days. Will anything be done about it? __________________ Train don't run out of Wichita...

02-06-2010, 18:31	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Where did it last work? The last machine you passed through is likely the one which damaged it __________________ Unhappy with new timetable - let us know

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23-04-2010, 13:42	#1
tigger1962 Member Join Date: Jan 2007 Location: Kilcurry Posts: 501	Ok another new ticket... Fresh from taxsaver. 1st gate in Connolly stated wrong side up and spotted it out. Second gate I tried it worked!! So is it my ticket or the gate! Personally I suspect the gates are damaging the tickets! But as usual with Irish rail... The customer is always blamed unless you can prove otherwise

23-04-2010, 13:45	#2
tigger1962 Member Join Date: Jan 2007 Location: Kilcurry Posts: 501	Oh the person in taxsaver said that it was new policy to make people go through the the gates from now on and they won't let you through until they see the ticket fail!

02-06-2010, 17:36	#4
RadarControl Regular Poster Join Date: Nov 2007 Location: Kildare Posts: 55	I got my annual ticket replaced last Friday. It worked fine on Monday and Tuesday. This morning around 8:30am in three of the machines at Sandymount I got message "Wrong Side Up". When I got to Tara St I got "ticket failed". I only tried in one machine.This evening in two machines at Tara St I got "ticket failed". I use the entrance\exit to Townsend Street at Tara. If it does not work tomorrow morning will be off to Taxsaver office to get 3rd annual ticket. I only got mine in April of this year. My annual ticket is an Annual Short Hop Commuter Rail, DART & Dublin Bus.

02-06-2010, 19:17	#6
RadarControl Regular Poster Join Date: Nov 2007 Location: Kildare Posts: 55	Tara St yesterday evening. It was the second one in from the wall beside stairs to Platform 1.

03-06-2010, 10:57	#7
RadarControl Regular Poster Join Date: Nov 2007 Location: Kildare Posts: 55	Failed again this morning at Sandymount. Error was "Wrong Side Up". It also failed in Tara with message "Ticket failed". I'll head over at lunchtime to taxsaver office to get replacement.