Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > General Irish Rail Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 18-06-2009, 13:10   #1
david673
New to the board
 
Join Date: Jul 2008
Posts: 9
Default Irish Rail web site

Gents,

Is it me or is the Irish rail Web site useless?

I was trying to find out various fares i.e Dublin to Limerick or Limerick to Tralee. It comes up with the times of the trains and even what platform they are on, but no where does it give you the fare. I then clicked on the special web fare page, once again put in my requirements, everything appeared apart from the fare!

Is it me? Am i going mad, or is this the worst rail web site in the developed world?

David
david673 is offline   Reply With Quote
Unread 18-06-2009, 13:16   #2
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

Yes, the information can be hit and miss.

These two pages seem to be the best:

http://www.railusers.ie/passenger_info/fare_calc.php for ordinary fares

http://www.irishrail.ie/news_centre/...ew&news_id=402 for discounted fares
__________________
Colm Moore is offline   Reply With Quote
Unread 18-06-2009, 13:18   #3
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,663
Default

Its fairly useless

If you want to know the fare, go online, make sure reservation is selected and search for the trains you want

Select the train you want using the tick box for first or standard and then click the button at the bottom to check the fare

There has been a curious pattern of when we add something to our site a few months later Irish Rail follow
Mark Gleeson is offline   Reply With Quote
Unread 18-06-2009, 13:37   #4
PLUMB LOCO
Regular Poster
 
Join Date: Nov 2008
Posts: 146
Default

The Irish Rail website is completely useless. It could win an award for being the most user unfriendly website on the internet! The cheapest fares available, in my experience, are those purchased at the booking office or from the ticket checker if you are able to board a train without a ticket. Stay well clear of the Automatic Ticket Vending Machines.
PLUMB LOCO is offline   Reply With Quote
Unread 19-06-2009, 01:38   #5
david673
New to the board
 
Join Date: Jul 2008
Posts: 9
Default

So thanks to you guys I've finaly cracked it!

You have to search for a seat reservation to find the price of the journey! How clear is that?
All the other rail companies have got it wrong with their "check for fares" banners on their web pages!
But if the journey involves a rail car it can't give you a price because you can't reserve a seat!!!!

Oh well, I think I'll buy a 4 day rail rover from inter rail.

Quick question: What stock is being used on the Rosslaire route?

David
david673 is offline   Reply With Quote
Unread 19-06-2009, 01:47   #6
al2637
Member
 
Join Date: Dec 2005
Posts: 191
Default

Irish Rail, if you're reading:
http://www.ns.nl, or in English: http://www.ns.nl/cs/Satellite/travellers

e.g. type Amsterdam Centraal -> Rotterdam Centraal

Notice the box on the left which gives the 6 trains before/after you requested, the main box which gives details, and the data below which gives prices! All in a single search! Wow!

The links open up more details about stops and prices!
al2637 is offline   Reply With Quote
Unread 19-06-2009, 01:52   #7
al2637
Member
 
Join Date: Dec 2005
Posts: 191
Default

Oh, and with regards where to purchase a ticket.. they make it very clear the cheapest tickets are from the TVM:
http://www.ns.nl/cs/Satellite/travel...=language%3Den

(it's +0.50c if you buy from the ticket office).. but then again the fare structure (for a hugley bigger and more complex rail network) is simpler than in Ireland.
al2637 is offline   Reply With Quote
Unread 19-06-2009, 08:54   #8
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by david673 View Post
Quick question: What stock is being used on the Rosslaire route?
Rosslare-Waterford and Limerick is generally a two- or four-car 2700 commuter. Rosslare-Dublin is generally a six-car 2800 or four-car 29000.
Thomas Ralph is offline   Reply With Quote
Unread 22-06-2009, 11:53   #9
MOH
Really Regular Poster
 
Join Date: Nov 2006
Posts: 372
Default

If you check the price of a return ticket on the website, then go back to the main page and clear the 'Returning on' box and try to check the price of a single fare, you can't - it keeps insisting that you pick a return journey. It's obviously go the previous data stored somewhere. You have to reload the page
MOH is offline   Reply With Quote
Unread 19-08-2009, 09:48   #10
SardineFrank
New to the board
 
Join Date: Apr 2008
Posts: 12
Default

Yes it's generally quite awful - not as bad as the bus eireann site however. I don't know why they even bother with the reservation system when they only sometimes implement it.

I booked a seat to athlone from heuston last Wednesday only to have them send half a train.

Bye bye reservation. Think i'm entitled to a refund actually. Tis like extracting teeth that though.
SardineFrank is offline   Reply With Quote
Unread 19-08-2009, 09:56   #11
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,663
Default

If you had to stand -> refund

http://www.railusers.ie/passenger_in...ty_heuston.pdf

State "reservation not honored due wrong/short train used on service"

http://www.railusers.ie/forum/showth...ewpost&t=10214
Mark Gleeson is offline   Reply With Quote
Unread 27-08-2009, 13:15   #12
ThomasJ
Member
 
ThomasJ's Avatar
 
Join Date: Dec 2005
Location: Clonsilla
Posts: 2,811
Default

Irishrail.ie is currently offline, either the northern line notices are being updated or the new timetable is being uploaded?
ThomasJ is offline   Reply With Quote
Unread 27-08-2009, 13:24   #13
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,663
Default

That makes the 3rd crash today.

Its a database problem is appears, could be overloaded
Mark Gleeson is offline   Reply With Quote
Unread 27-08-2009, 14:11   #14
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Back up, or works for me at least.
Thomas Ralph is offline   Reply With Quote
Unread 27-08-2009, 15:14   #15
MOH
Really Regular Poster
 
Join Date: Nov 2006
Posts: 372
Default

It was down yesterday morning too
MOH is offline   Reply With Quote
Unread 27-08-2009, 15:24   #16
KSW
Really Regular Poster
 
Join Date: Mar 2007
Location: Rosslare Line
Posts: 600
Default

I was on the IE website yesterday I typed in Dublin to Gorey for 28/Sep and it gave me the same times for the current timetable.

Today when I did the same thing it didnt process, Maybe the new timetable is going ahead...
KSW is offline   Reply With Quote
Unread 02-09-2009, 10:25   #17
ThomasJ
Member
 
ThomasJ's Avatar
 
Join Date: Dec 2005
Location: Clonsilla
Posts: 2,811
Default [2-9-2009] 11:35 - site unavailable

site is down at the moment.
ThomasJ is offline   Reply With Quote
Unread 02-09-2009, 11:18   #18
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,663
Default

Was back is gone again
Mark Gleeson is offline   Reply With Quote
Unread 03-09-2009, 10:57   #19
ThomasJ
Member
 
ThomasJ's Avatar
 
Join Date: Dec 2005
Location: Clonsilla
Posts: 2,811
Default [3-9-2009] 11:57 - unavailable

Site gone again!
ThomasJ is offline   Reply With Quote
Unread 09-09-2009, 11:15   #20
ThomasJ
Member
 
ThomasJ's Avatar
 
Join Date: Dec 2005
Location: Clonsilla
Posts: 2,811
Default

The journey planner search screen on the irish rail website has been updated. It now doesn't give you option to search by timetable or reservations and instead the results page tells you if resrvations are available
ThomasJ is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 14:42.


Powered by vBulletin
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.