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Unread 20-12-2009, 06:23   #1
Colm Moore
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Default Using a booked ticket on a later train.

Do I have it right that if you book a €10 web fare and you are unable to use that train that you can use a later train and pay the difference between the €10 web fare and the normal web fare?

https://www.irishrail.ie/home/terms_and_conditions.asp

Quote:
Ticket Rules.


By using the Iarnród Éireann online booking service, you will be subject to the ticket rules applicable to the particular ticket purchased.


Where a reservation has been made a customer must travel on the train that they have reserved on.


If a Standard, First Class or Citygold reservation has been made a customer may travel in standard class on another train that day as long as the journey is similar and the replacement train is not fully reserved. A supplement fare may be applicable.


Ticket Only reservations are valid on other services up to the end date of the reservation except in the case where other services are fully reserved.
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Unread 20-12-2009, 11:12   #2
Mark Gleeson
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You must pay the difference between the fare on that train and the train you where booked

So if it was 10 euro and the train you now want is 36 euro, pay 26 euro but only if that train has not been fully reserved.

No supplement applies to student and railcard tickets as no discount is offered
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Unread 20-12-2009, 18:53   #3
Thomas Ralph
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I have a very strong suspicion that if you attempt to do it though you'll be charged either the difference between your ticket price and a booking office single or just charged for a whole new ticket.
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Unread 20-12-2009, 19:34   #4
Mark Gleeson
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The difference in web fares was charged I'm told today in Heuston
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Unread 20-12-2009, 21:52   #5
Colm Moore
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My brother had bought return Heuston-Cork tickets, I had thought he had bought singles, so I was a little surprised when the surcharge was only €16. However this is correct, as it was €36-20=€16, not the €36-10=€26 I was expecting.

-----------------------------------------

Aboard the 1600 Heuston-Cork

Whoosh through Charleville at 1804
Arrive Mallow c. 1815
Depart Mallow 1825
Arrive Blackpool 1841 - "We are awaiting platform clearance"
Crossed the 1850 Cork-Tralee
Depart Blackpool 1857
Arrive Cork 1901

There was a Mark 4 set on platform 4 (saying Destination Heuston) and we arrived at platform 5. Passengers boarding the 1930 to Heuston (saying Destination Cork) were allowed use the tunnel to platform 5 at the same time we disembarked.

The train from Tralee would have been right behind us.
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Unread 02-02-2010, 00:52   #6
Jferb
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Are ye sure about this cos I've been explicitly told in the last few weeks, both by members of staff at the booking office in Tralee and at telesales that the price payable is the difference between the fare you've paid and a standard single ticket.
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Unread 02-02-2010, 10:00   #7
Colm Moore
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Quote:
Originally Posted by Jferb View Post
Are ye sure about this cos I've been explicitly told in the last few weeks, both by members of staff at the booking office in Tralee and at telesales that the price payable is the difference between the fare you've paid and a standard single ticket.
That text is still there, but I have to admit it is ambiguous. http://www.irishrail.ie/home/terms_and_conditions.asp
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Unread 02-02-2010, 10:04   #8
Mark Gleeson
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The understanding is you pay the difference between the fare your paid and the cheapest available at the time you actually travel.

Worst case is therefore the train you choose is sold out and the full fare applies, otherwise its the online price on the new train less the original fare which is consistent with what people have been paying
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Unread 02-02-2010, 14:48   #9
Jferb
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Even though web fares aren't available less than 60 minutes before departure??
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