Kildare/Galway/Kildare

[seamus kilcock]

Wed 3rd June travelled Kildare to Galway on the 0910 ex Heuston.
Returned on the 1805.
Was in coach A (Standard class) to Galway.
I and my 3 companions looking forward to a coffee etc. When she/trolly arrived we were told there was no water left - so no coffee.
Asked why she said there were a lot of passengers and when pressed why not get more water?
Reply was to the effect there is another trolly but it is used only for the return trip!
Nice train. Air con superb both ways but no coffee due to lack of hot water!

Do I complain to IE or Rail Gourmet and what are the contact email addresses?

The ticket checker indicated the evening 1805 train would be very busy and recommended we reserve seats.
Went to ticket office in Galway to do same to be told Standard class seats can only be reserved online!
But he could sell me so called 1st class supplement tickets at 12 Euro each. I was glad I did purchase when I saw the queue at 1730.
The incoming train arrived at 1803 - 48 minutes late. We departed Galway 1813.

Incidentally what is it with so called 1st Class/Premier seats?
They are exactly the same as Standard class - i.e. 4 abreast with no extra room.
Looking forward to the 'real experts' on this forum to point me in the right direction with my queries/complaints.