Ticket reservation chaos.

ullathorne · 07-09-2011, 20:33

In the last month I've reserved three return tickets from Dublin to Galway. On not one occasion did they have my reservation allocated when i Boarded the train. The overhead display was always switched off and the position of my seat was only correct once, dispite selecting the seat online. On two occasions I had to remove passengers.

The heat in the coach is ridiculous and the nice purple ink that stains your hands from the ticket being inspected from the guard makes that €4 beer that little bit more sour. Apart from that it wasn't that bad........

dowlingm · 08-09-2011, 13:05

Write to Barry Kenny at Irish Rail. He thinks that never happens.

Mark Gleeson · 09-09-2011, 10:23

You can forget about reservations Dublin Rosslare full stop, they don't work

If you end up standing you are entitled to a full refund, its only when we all start to complain like mad will something actually change http://www.railusers.ie/passenger_is...s.php#standing

07-09-2011, 20:33	#1
ullathorne New to the board Join Date: Jun 2011 Location: Warwickshire/Galway Posts: 12	Ticket reservation chaos. In the last month I've reserved three return tickets from Dublin to Galway. On not one occasion did they have my reservation allocated when i Boarded the train. The overhead display was always switched off and the position of my seat was only correct once, dispite selecting the seat online. On two occasions I had to remove passengers. The heat in the coach is ridiculous and the nice purple ink that stains your hands from the ticket being inspected from the guard makes that €4 beer that little bit more sour. Apart from that it wasn't that bad........

09-09-2011, 10:23	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	You can forget about reservations Dublin Rosslare full stop, they don't work If you end up standing you are entitled to a full refund, its only when we all start to complain like mad will something actually change http://www.railusers.ie/passenger_is...s.php#standing __________________ Unhappy with new timetable - let us know

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08-09-2011, 13:05	#2
dowlingm Really Really Regluar Poster Join Date: Aug 2006 Location: Toronto, Canada Posts: 1,371	Write to Barry Kenny at Irish Rail. He thinks that never happens.