Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Commuter Services
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 17-07-2014, 09:05   #1
grainne whale
Really Regular Poster
 
Join Date: Oct 2006
Location: Celbridge
Posts: 259
Default Topping up a Leap Card

I topped a Leap Card recently in Spar, Parliament Street, I was charged 50c on top of the €10 top up. What is going on here ?, is this an additional charge by Payzone or Spar. I've topped up in Easons at Heuston Station but I've never been charged anything extra.
grainne whale is offline   Reply With Quote
Unread 17-07-2014, 11:35   #2
haddockman
Regular Poster
 
Join Date: May 2008
Posts: 113
Default

This is a shop charge, same as they will add 50 cent for phone credit etc.

Just use the TVMs in future. Costs nothing extra.
haddockman is offline   Reply With Quote
Unread 17-07-2014, 12:57   #3
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 855
Default

Assuming there are TVMs handy. While I can use a LEAP card on a bus, the nearest TVM that is LEAP compatible is 250km away!

It should be in the T&Cs for LEAP cards that shops don't charge. They see a benefit through increased other sales anyway. How many people also buy a packet of cigarettes, bottle of coke etc. when they top up their LEAP?
comcor is offline   Reply With Quote
Unread 17-07-2014, 15:01   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

If you paid cash for the top up the agent if forbidden from charging any handing fee.
Mark Gleeson is offline   Reply With Quote
Unread 17-07-2014, 19:51   #5
haddockman
Regular Poster
 
Join Date: May 2008
Posts: 113
Default

They may be forbidden but that don't stop them.
haddockman is offline   Reply With Quote
Unread 17-07-2014, 22:51   #6
grainne whale
Really Regular Poster
 
Join Date: Oct 2006
Location: Celbridge
Posts: 259
Default

Actually I did pay cash and the chap in the shop kept insisting that it was a Payzone charge rather than a shop charge.
grainne whale is offline   Reply With Quote
Unread 17-07-2014, 23:20   #7
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

NTA have been information. They won't be a payzone outlet for much longer if they carry on with this, we understand for cash transactions no charges can be imposed and this is in writing in the agreement the retailer signed

Last edited by Mark Gleeson : 17-07-2014 at 23:26.
Mark Gleeson is offline   Reply With Quote
Unread 18-07-2014, 15:45   #8
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by grainne whale View Post
Actually I did pay cash and the chap in the shop kept insisting that it was a Payzone charge rather than a shop charge.
What shop was that?
markpb is offline   Reply With Quote
Unread 21-07-2014, 08:16   #9
grainne whale
Really Regular Poster
 
Join Date: Oct 2006
Location: Celbridge
Posts: 259
Default

Quote:
Originally Posted by markpb View Post
What shop was that?
Spar in Parliament Street.
grainne whale is offline   Reply With Quote
Unread 21-07-2014, 17:24   #10
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Rumour has it they've agreed to stop.
markpb is offline   Reply With Quote
Unread 21-07-2014, 17:37   #11
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

I'm guessing they got a phone call.

Its somewhat complicated but our understanding from the NTA is no fees are allowed for a cash transaction.

We are still awaiting formal confirmation of the exact rules.
Mark Gleeson is offline   Reply With Quote
Unread 22-07-2014, 07:24   #12
grainne whale
Really Regular Poster
 
Join Date: Oct 2006
Location: Celbridge
Posts: 259
Default

Thank you for that - it's convenient for me to top up my Leap Card there, if I'm in town late I would come home by bus. Although I have the Short Hop Rail only Taxsaver Card, I like to have the Leap as well - I got it before the facility was in place to add it on to my Taxsaver ticket. Regards.
grainne whale is offline   Reply With Quote
Unread 30-07-2014, 08:51   #13
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 855
Default

Yesterday I went to load my taxsaver pass onto my LEAP card in Centra in Oliver Plunkett St in Cork and they refused to do it saying that the "machine doesn't allow balance checks any more"

At least two colleagues got the same response.

Assuming they do still do LEAP cards (I didn't press this issue, but they are still listed on payzone.ie), are they allowed to refuse to do that?
comcor is offline   Reply With Quote
Unread 30-07-2014, 10:15   #14
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

That is a breach of agreement
Mark Gleeson is offline   Reply With Quote
Unread 30-07-2014, 11:41   #15
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by comcor View Post
Assuming they do still do LEAP cards (I didn't press this issue, but they are still listed on payzone.ie), are they allowed to refuse to do that?
They're not. I'd imagine someone will be on to them to sharpen them up if they're refusing a core part of the system.
markpb is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 19:04.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.