Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Commuter Services > Mallow-Cork-Cobh/Midleton
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 24-06-2013, 15:14   #1
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default Ticket Barriers at Kent

Given that ticket barriers have been installed at Kent (not yet in service) - can we assume that TVM's will be installed at Cobh, Rushbrooke, Carrigaloe, Fota & Glounthaune (there is already one at Little Island)

Without TVM's it makes the barriers a nonsense !
jacko is offline   Reply With Quote
Unread 24-06-2013, 17:01   #2
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Why's that? With barriers at least people who didn't buy a ticket will have to get one to leave.
Thomas Ralph is offline   Reply With Quote
Unread 24-06-2013, 17:08   #3
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by Thomas Ralph View Post
Why's that? With barriers at least people who didn't buy a ticket will have to get one to leave.
OK - so at present there is no TVM at Rushbrooke. 30/40 people board there on most morning peak trains. Without access to a tvm, how are they going to be in possession of a ticket to exit at Kent?
jacko is offline   Reply With Quote
Unread 28-06-2013, 17:44   #4
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

They'll buy one on the train if there is a ticket checker, or from an attendant on the gateline if not. Without the gates they would travel free.
Thomas Ralph is offline   Reply With Quote
Unread 30-06-2013, 08:41   #5
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Update - all the stations apart from Fota have had work done over the past week that has the appearance of TVM installation
jacko is offline   Reply With Quote
Unread 11-07-2013, 12:03   #6
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Discussion on Thurles station can continue in this thread.
Thomas Ralph is offline   Reply With Quote
Unread 11-07-2013, 12:10   #7
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 852
Default

I assume very few people start their journey at Fota and that the vast majority of people who board there are using the return portion of a ticket issued elsewhere.

Are we likely to see barriers installed at other stations in the Cork Commuter network?

I would have thought that it would make sense in Cobh at minimum.
comcor is offline   Reply With Quote
Unread 09-09-2013, 12:02   #8
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

all the TVM's at stations on the line are now installed but no sign of the barriers coming into service at Kent
jacko is offline   Reply With Quote
Unread 16-09-2013, 17:07   #9
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Barriers were in operation today.
Jamie2k9 is offline   Reply With Quote
Unread 18-09-2013, 13:35   #10
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by Jamie2k9 View Post
Barriers were in operation today.
saw that !

ONLY IN IRELAND -

Barriers are fully operational at Kent but the new TVM's at each station on the Cobh line remain sealed so approx 50 people got on the 8.30 ex cobh at Rushbrooke only to have to queue at Kent to procure a ticket and exit the barriers
jacko is offline   Reply With Quote
Unread 18-09-2013, 14:39   #11
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,660
Default

And how many of those would not have paid if the barriers were not there?
Mark Gleeson is offline   Reply With Quote
Unread 18-09-2013, 15:06   #12
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by Mark Gleeson View Post
And how many of those would not have paid if the barriers were not there?
true Mark, but the TVM is installed at Rushbrooke - it just has a shutter(anti theft) around it preventing access

Surely IR could have rolled out the barriers and the TVM's on the one day !
jacko is offline   Reply With Quote
Unread 23-09-2013, 08:44   #13
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

week 2 of the barriers at Kent and we have the following farce

- TVM's still sealed on Cork/Cobh line

- 30+ passengers walk past sealed TVM at Rushbrooke and board 9.00 Cobh/Cork

- 2 revenue protection staff on board proceed to spend the rest of journey writting out tickets for the customers

- at end of journey, all the passengers have to queue up and show hand written tickets beside barriers as they cannot exit normally !

Totally inefficient utilisation of resources
jacko is offline   Reply With Quote
Unread 23-09-2013, 08:59   #14
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,660
Default

There is an outstanding capital spending item to enable about 25 extra TVM's, looks like IE reached the limit of the existing back office system and cannot add further machines without some upgrades

Reality is a significant number of passengers are boarding in Rushbrooke who previously boarded at Cobh to dodge the fact you can get a ticket in Cobh.
Mark Gleeson is offline   Reply With Quote
Unread 23-09-2013, 11:16   #15
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,113
Default

Odd that they seem to be spending loads of money on putting up empty cabinets for no return whatsoever.
James Howard is offline   Reply With Quote
Unread 23-09-2013, 11:42   #16
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by James Howard View Post
Odd that they seem to be spending loads of money on putting up empty cabinets for no return whatsoever.
but the TVM's are inside them !
jacko is offline   Reply With Quote
Unread 26-09-2013, 18:29   #17
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by Mark Gleeson View Post
There is an outstanding capital spending item to enable about 25 extra TVM's, looks like IE reached the limit of the existing back office system and cannot add further machines without some upgrades

Reality is a significant number of passengers are boarding in Rushbrooke who previously boarded at Cobh to dodge the fact you can get a ticket in Cobh.
Surely they could issue Crouzets to the on-train staff which can issue magnetic encoded tickets though?
Thomas Ralph is offline   Reply With Quote
Unread 10-10-2013, 12:55   #18
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

the roller shutters have finally come up and the TVM's are all operating on the line !!
jacko is offline   Reply With Quote
Unread 17-10-2013, 20:08   #19
SeanT
New to the board
 
Join Date: Jul 2013
Posts: 5
Default

The barriers are very slow to open, causes a bit of a queue, I was expecting the swift working ones, like on the London Underground!

Any news on today's incident in Little Island? I hope the person involved is OK, although I suspect they may not be.
SeanT is offline   Reply With Quote
Unread 18-10-2013, 08:35   #20
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,660
Default

All I know is Cork revenue is up significantly since the barriers appeared

The gates work fine, simple rules

1. Insert the ticket
2. Remove the ticket
3. Do not move forward until you have removed the ticket
4. If following someone as soon as the gate opens from them insert your ticket

Follow these steps and the gate will stay open and you can get a very smooth flow of passengers

It works in London as 90+% are using smartcards. LEAP will be deployed in Cork just waiting on the exact timelines
Mark Gleeson is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 11:52.


Powered by vBulletin
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.