13/09/2017 Derailment Dun Laoghaire

Dublin13 · 17-09-2017, 16:08

I hope that the investigation really exposes the failings of Irish Rail in this, honestly I just had a look over at Boards and some of the things which I have seen there make me despair, you would think that customers self detraining is seen as the biggest problem in the whole incident rather than the poor comms and also how this incident was to happen in the first place.

I despair about IR really they're just not a customer focused operation in any shape or form when disruption happens and the worst thing is that they don't even want to recognise and address their own failings, no surprise that there are questions about the culture in that company.

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17-09-2017, 16:08	#14
Dublin13 Regular Poster Join Date: Dec 2015 Posts: 130	I hope that the investigation really exposes the failings of Irish Rail in this, honestly I just had a look over at Boards and some of the things which I have seen there make me despair, you would think that customers self detraining is seen as the biggest problem in the whole incident rather than the poor comms and also how this incident was to happen in the first place. I despair about IR really they're just not a customer focused operation in any shape or form when disruption happens and the worst thing is that they don't even want to recognise and address their own failings, no surprise that there are questions about the culture in that company.