[25-08-2008] 22:25 Mallow Tralee

[Mark Gleeson]

Originally Posted by Jferb

Oh, so if there was a bus substitution on a journey (or part thereof) where you had reserved a seat, you'd automatically be entitled to the 100% refund?! And would that apply even if signalled in advance (e.g. Kildare Route Project engineering works)?

That depends on who you talk to in Irish Rail

If you book and at the time no bus substitution is shown and you end up on a bus as a result of a breakdown, engineering works etc, you did not have access to a seat of a similar standard as per the charter. That said customer services will refuse the refund. You can appeal, your mileage will vary

Originally Posted by Jferb

On another note, my seat reservation on the Cork-Mallow leg wasn't on the display above the seat and somebody else was sitting there when I arrived. Naturally, as the train was quiet, I just sat elsewhere. As I've not normally booked online (prior to the €16 promotion!), I've not taken much notice of this before, but is this failure common on the Mk 4's? And I presume it's just due to staff laziness??

Staff laziness, the IT setup is robust, two separate ways to download the information and a final manual notice system, it typically gives more trouble Cork Dublin than Dublin Cork, staff really don't care about reservations.