Ticket gates issues - Page 4

Thomas Ralph · 18-10-2010, 18:10

Had an issue with a return from Sandymount to Waterford yesterday. Worked fine to enter at Sandymount, exit at Connolly, enter at Heuston outbound. Return was fine to exit at Heuston and enter at Connolly, but exit was denied at Sandymount saying No Journeys Left/NÃ*l Aon Turas FÃ¡gtha.

782378 · 08-11-2010, 16:22

Got a yearly rail smartcard at the start of November, My smart cards seems to work fine in all stations except Docklands.

I have probably used it 20 times at this stage and it has only worked once.

I keep getting the message " please try again"

I have it out of my wallet when I try and tag on / off.

Any ideas why I would be getting this message only in the Docklands station?

Mark Gleeson · 08-11-2010, 16:40

The card needs to be placed flat on the part of the reader above the ticket slot to be read

I'm sure our test group hit Docklands and I've never had a problem with a smartcard there.

We can make inquiries but its not your card its the machines

Try this, register the smartcard you have online (yes annuals can be registered online) and take a look at the transaction list and let us know what it is, it might show a list of tag on or tag off several times in a row

08-11-2010, 16:22	#62
782378 New to the board Join Date: Oct 2009 Posts: 8	Smart Card doesn't work in Docklands. Got a yearly rail smartcard at the start of November, My smart cards seems to work fine in all stations except Docklands. I have probably used it 20 times at this stage and it has only worked once. I keep getting the message " please try again" I have it out of my wallet when I try and tag on / off. Any ideas why I would be getting this message only in the Docklands station? Last edited by 782378 : 08-11-2010 at 16:27.

08-11-2010, 16:40	#63
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	The card needs to be placed flat on the part of the reader above the ticket slot to be read I'm sure our test group hit Docklands and I've never had a problem with a smartcard there. We can make inquiries but its not your card its the machines Try this, register the smartcard you have online (yes annuals can be registered online) and take a look at the transaction list and let us know what it is, it might show a list of tag on or tag off several times in a row __________________ Unhappy with new timetable - let us know

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18-10-2010, 18:10	#61
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Had an issue with a return from Sandymount to Waterford yesterday. Worked fine to enter at Sandymount, exit at Connolly, enter at Heuston outbound. Return was fine to exit at Heuston and enter at Connolly, but exit was denied at Sandymount saying No Journeys Left/NÃ*l Aon Turas FÃ¡gtha.