The Leap Card Thread - Page 4

Charlie Hungerford · 03-03-2012, 10:36

There's a thread on another forum (http://www.boards.ie/vbulletin/showt...p?t=2056564768) stating that Irish Rail has given up on maintaining the validator at Broombridge and is telling Leap customers to buy old-style tickets for it. Is this really true??

Mark Gleeson · 03-03-2012, 12:56

There never was a working validator at Broombridge, ever

For Irish Rail smart cards there is a resolution for this issue, but you must contact Irish Rail and they will set your card up slightly differently

Leap does not have that ability

bg07 · 03-03-2012, 14:45

Any word on the timelines for adding extra functionality to the card such as compatibility with Irishrail TVMs, auto top up, fare capping or adding prepaid tickets? I presume that it is planned that all of the above will happen at some stage this year, but judging by the time taken to get to this stage maybe not.

Colm Moore · 03-03-2012, 18:32

Quote:

Originally Posted by bg07

compatibility with Irishrail TVMs,

Planned to go to testing in about a month.

Quote:

auto top up, fare capping or adding prepaid tickets?

Later in the year.

bg07 · 19-03-2012, 10:32

Is it just me or are the time stamp for Irishrail and Luas tags generally an hour out when you check your account? Dublin bus ones seem to be right

Mark Gleeson · 19-03-2012, 15:03

Its an issue with the LEAP back office, the time on the card is always consistent when you check at a luas TVM

24Green · 28-03-2012, 17:25

Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?

Colm Moore · 28-03-2012, 18:37

Quote:

Originally Posted by 24Green

Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?

A meeting is planned in a few weeks time and we will know better then.

We have been looking for a timetable.

Eddie · 28-03-2012, 20:06

Why don't Dublin Bus have a fixed fare for Leap Card? In London there's a fixed fare of £2.30 for cash or £1.35 for Oyster. The cash fare is outrageous if you were only going a couple of stops, but you tend not to think about it when using Oyster.

A fixed fare would save drivers having to key fares, speeding up entry. How about €1.50 for Leap, €2 for cash?

Colm Moore · 28-03-2012, 20:10

Quote:

Originally Posted by Eddie

Why don't Dublin Bus have a fixed fare for Leap Card?

Because many people would end up paying more which would be difficult to sell in the current environment.

But yes, operationally there would be a lot of sense in it.

Thomas Ralph · 29-03-2012, 10:55

Anything that increased fares would get slapped all over every tabloid in the country for weeks, and Indakinny has more pressing fires to put out.

Dubhaltach · 31-03-2012, 13:44

Quote:

Originally Posted by Colm Moore

Have you been able to register your account OK?

Are you inputting the numbers strictly in accordance with the instructions - I think you are mean to leave out the last number.

Found out that no card for under 16 can be registered online!

Roseanne · 28-04-2012, 14:16

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

Jack O'Neill · 01-05-2012, 12:00

Great leap forward on travel card's time rule

AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged.

Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart.

A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.

Colm Moore · 01-05-2012, 13:14

Quote:

Originally Posted by Jack O'Neill

Great leap forward on travel card's time rule

Didn't I read something similar several weeks ago?

EDIT http://www.irishtimes.com/newspaper/...315097112.html

Colm Moore · 01-05-2012, 13:33

Quote:

Originally Posted by Roseanne

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

There is a number, let me check.

You can of course use other contact means

Quote:

Originally Posted by leapcard.ie

Contact Us

If you would like further assistance, we can be contacted through any of the options below.

Email
customer.care@leapcard.ie
Please ensure that you include your Leap Card number and contact details in your email to help us respond to your query.

Phone
1850 824 824
Monday to Friday 7am to 7pm
Saturday and Bank Holidays 9am to 3pm
Closed Sundays, Christmas Day, St. Stephens Day and New Year’s Day

Post
Leap Card Customer Care
PO BOX 12119
Dublin 24

Jack O'Neill · 01-05-2012, 14:03

Quote:
Originally Posted by daymobrew
Many people have free landline calls so get charged for 1850 and other non-geo numbers.

Before calling LeapCard customer care I looked for the non-1850 number at SayNoTo1890.com but no luck.

I emailed customer care and was told: Being pedantic I replied that calls are 30c (not 0.30c - a factor of 100 off) and that landline numbers cost 0c (infinitely cheaper, mathematically speaking).

Anyone know the landline number? Or who I could ask? Is LeapCard under the the Department of Transport? (Leo V is my local TD).

I asked them for the regular number when I was on to them the time Dublin Bus overcharged me. They didn't know it and in fairness to the lad I was talking to he had everything else right, the only thing he got wrong was "there isn't one".

Every phone line is connected to an exchange and it has a number at that exchange, and it really should be public policy that both the LoCall and local numbers be published on everything. If Quinn Direct can do it, so can everyone else...

Mark Gleeson · 01-05-2012, 14:18

We got Irish Rail to put up the direct landlines everywhere

Will make inquiries

Colm Moore · 01-05-2012, 14:26

Phone call made to customer care (they didn't have a number to hand) and e-mail sent.

A previous enquiry on this also resulted in a negative response.

Colm Moore · 01-05-2012, 15:33

The answer is 'no'.

03-03-2012, 12:56	#62
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	There never was a working validator at Broombridge, ever For Irish Rail smart cards there is a resolution for this issue, but you must contact Irish Rail and they will set your card up slightly differently Leap does not have that ability __________________ Unhappy with new timetable - let us know

19-03-2012, 15:03	#66
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Its an issue with the LEAP back office, the time on the card is always consistent when you check at a luas TVM __________________ Unhappy with new timetable - let us know

01-05-2012, 12:00	#74
Jack O'Neill Regular Poster Join Date: May 2008 Location: Mornington Crescent Posts: 81	Item in today's Irish Times Great leap forward on travel card's time rule AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged. Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart. A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.

01-05-2012, 14:03	#77
Jack O'Neill Regular Poster Join Date: May 2008 Location: Mornington Crescent Posts: 81	Bit on Boards.ie about this... Quote: Originally Posted by daymobrew Many people have free landline calls so get charged for 1850 and other non-geo numbers. Before calling LeapCard customer care I looked for the non-1850 number at SayNoTo1890.com but no luck. I emailed customer care and was told: Being pedantic I replied that calls are 30c (not 0.30c - a factor of 100 off) and that landline numbers cost 0c (infinitely cheaper, mathematically speaking). Anyone know the landline number? Or who I could ask? Is LeapCard under the the Department of Transport? (Leo V is my local TD). I asked them for the regular number when I was on to them the time Dublin Bus overcharged me. They didn't know it and in fairness to the lad I was talking to he had everything else right, the only thing he got wrong was "there isn't one". Every phone line is connected to an exchange and it has a number at that exchange, and it really should be public policy that both the LoCall and local numbers be published on everything. If Quinn Direct can do it, so can everyone else...

01-05-2012, 14:18	#78
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	We got Irish Rail to put up the direct landlines everywhere Will make inquiries __________________ Unhappy with new timetable - let us know

03-03-2012, 10:36	#61
Charlie Hungerford Regular Poster Join Date: Aug 2009 Posts: 37	There's a thread on another forum (http://www.boards.ie/vbulletin/showt...p?t=2056564768) stating that Irish Rail has given up on maintaining the validator at Broombridge and is telling Leap customers to buy old-style tickets for it. Is this really true??

03-03-2012, 14:45	#63
bg07 Member Join Date: Feb 2009 Posts: 46	Any word on the timelines for adding extra functionality to the card such as compatibility with Irishrail TVMs, auto top up, fare capping or adding prepaid tickets? I presume that it is planned that all of the above will happen at some stage this year, but judging by the time taken to get to this stage maybe not.

19-03-2012, 10:32	#65
bg07 Member Join Date: Feb 2009 Posts: 46	Is it just me or are the time stamp for Irishrail and Luas tags generally an hour out when you check your account? Dublin bus ones seem to be right

28-03-2012, 17:25	#67
24Green Regular Poster Join Date: Jan 2011 Posts: 37	Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?

28-03-2012, 20:06	#69
Eddie Really Regular Poster Join Date: Sep 2009 Posts: 258	Why don't Dublin Bus have a fixed fare for Leap Card? In London there's a fixed fare of £2.30 for cash or £1.35 for Oyster. The cash fare is outrageous if you were only going a couple of stops, but you tend not to think about it when using Oyster. A fixed fare would save drivers having to key fares, speeding up entry. How about €1.50 for Leap, €2 for cash?

29-03-2012, 10:55	#71
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Anything that increased fares would get slapped all over every tabloid in the country for weeks, and Indakinny has more pressing fires to put out.

28-04-2012, 14:16	#73
Roseanne New to the board Join Date: Apr 2012 Posts: 12	Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work. Any help would be appreciated.

01-05-2012, 14:26	#79
Colm Moore Local Liaison Officer Join Date: Dec 2006 Posts: 5,442	Phone call made to customer care (they didn't have a number to hand) and e-mail sent. A previous enquiry on this also resulted in a negative response. __________________

01-05-2012, 15:33	#80
Colm Moore Local Liaison Officer Join Date: Dec 2006 Posts: 5,442	The answer is 'no'. __________________

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