Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > General Irish Rail Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 28-05-2015, 22:50   #241
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 258
Smile

Quote:
Originally Posted by Traincustomer View Post
In my view the Leap Card section of the NTA could and should have refunded this money to you as a once off goodwill gesture while drawing attention to the 30 day policy.
It looks like they are going to do exactly that.
Eddie is offline   Reply With Quote
Unread 21-06-2015, 06:50   #242
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 258
Default

Inconsistent applications of the Leap 90 discount could do with ironing out. Discount is available if travelling between any of Dublin Bus / Luas / Dart to any different mode, and also from Dublin Bus to Dublin Bus.

It's not available when taking a second Luas or second Dart journey within 90 minutes.

I'll bet most regular travellers who have heard of the Leap 90 discount wouldn't know that such exclusions would apply from the posters and try explaining the logic of it to tourists.

Last edited by Eddie : 21-06-2015 at 07:00.
Eddie is offline   Reply With Quote
Unread 21-06-2015, 07:56   #243
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 602
Default

Quote:
Originally Posted by Eddie View Post
Inconsistent applications of the Leap 90 discount could do with ironing out. Discount is available if travelling between any of Dublin Bus / Luas / Dart to any different mode, and also from Dublin Bus to Dublin Bus.

It's not available when taking a second Luas or second Dart journey within 90 minutes.

I'll bet most regular travellers who have heard of the Leap 90 discount wouldn't know that such exclusions would apply from the posters and try explaining the logic of it to tourists.
The exclusions on Irish Rail to Irish Rail and LUAS to LUAS journeys apply because there are already fares set for every station pairing.

For example if you take a DART from Howth to Connolly and then a suburban train to Ashtown. There is already a discounted fare set for Howth to Ashtown.

LUAS has zonal fares which cover a trip from Brides Glen to Saggart and Irish Rail a fares matrix which covers every station pairing.
berneyarms is offline   Reply With Quote
Unread 21-06-2015, 09:14   #244
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The problem is I can do Dun Laoghaire Blackrock, get out, then Blackrock Pearse, it will be charged as two journeys with no discount. If I did same with bus I would get a discount

More realistic example is Clondalkin - Heuston - Connolly - Howth

Leap treats Clondalkin Heuston and Connolly Howth as two distinct trips with no discount, but the Luas will show a discount. Brave man to try not tagging out in Heuston and not tagging on in Connolly to see what happens.

In theory as you go Irish Rail - Luas and then Luas - Irish Rail it should give you a discount on Connolly Howth but I wouldn't bet on it

Cash
4.70 + 1.80 = 6.50

Leap
2.41 + 1.44 + 2.41
Less 2 euro
4.26

But if I walk Heuston - Connolly I would not get the 90 discount
4.82

Leap without tagging off/on HN/CY (as there is a legal fare code within Irish Rail, impossible but need to compare with old through ticketing option)
3.49 +1.44
Less 1 euro
3.93

Fare via Phoenix Park Tunnel
3.49


Anywhere else in the world this would be considered a single journey of X zones regardless of changes made

Last edited by Mark Gleeson : 21-06-2015 at 09:30.
Mark Gleeson is offline   Reply With Quote
Unread 07-09-2015, 21:20   #245
bg07
Member
 
Join Date: Feb 2009
Posts: 46
Default

Has leap epurse been turned on in Cork yet for a soft launch yet?

They're really taking their time launching it.
bg07 is offline   Reply With Quote
Unread 08-09-2015, 07:52   #246
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Not available for public yet

Apparently there are unresolved issues
Mark Gleeson is offline   Reply With Quote
Unread 18-11-2015, 18:50   #247
bg07
Member
 
Join Date: Feb 2009
Posts: 46
Default

Quote:
Originally Posted by Mark Gleeson View Post
Not available for public yet

Apparently there are unresolved issues
Any update on the cork leap epurse launch?
bg07 is offline   Reply With Quote
Unread 18-11-2015, 20:31   #248
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

We do not have a date yet, spring 2016 ?
Mark Gleeson is offline   Reply With Quote
Unread 19-11-2015, 14:20   #249
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

If you are feeling lucky try to a trip in Cork today

Not sure if the TVM's will allow top up's but you should be able to tag on/off.

That said it is not formally live so your mileage may vary and pay for your ticket if you cannot tag on
Mark Gleeson is offline   Reply With Quote
Unread 19-11-2015, 19:12   #250
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Strangely enough I was in Cork yesterday and overhead the end of a conversation between a staff member and passenger. They said it would be soon but he mentioned they had to meet with the NTA again. Not sure if he actually knew anything or was just trying to give the customer an answer.

Why are IE dragging their heels about it, am I right in saying they will lose a lot of revenue because of it or have they been offset by recent fare changes.
Jamie2k9 is offline   Reply With Quote
Unread 19-11-2015, 20:30   #251
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

I suggest the customer just try it...

All TVM's in Cork will now allow Leap top. Leap card can be purchased from some of the TVM's in Cobh, Midleton and Cork.
Mark Gleeson is offline   Reply With Quote
Unread 23-11-2015, 17:52   #252
Jamie2k9
Really Really Regluar Poster
 
Join Date: Jun 2010
Posts: 2,146
Default

Notice IE have said on twitter it's live since 16th, think they would bother putting something on website about it....
Jamie2k9 is offline   Reply With Quote
Unread 24-11-2015, 11:33   #253
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 855
Default

It took Bus Eireann 3 months to publicise it after it was turned on in Cork, so it's no huge surprise. They probably want a soft launch with any issues contained to a small number of people.
comcor is offline   Reply With Quote
Unread 24-11-2015, 12:12   #254
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

It is a soft launch a formal announcement is due in early December
Mark Gleeson is offline   Reply With Quote
Unread 25-11-2015, 18:21   #255
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by Mark Gleeson View Post
It is a soft launch a formal announcement is due in early December
The reason for the lack of publicity is that until the cash fare increase takes effect next week the leap return fare is more expensive!

Cork/Cobh is 8.50 cash return.

Leap is 4.65 each way
jacko is offline   Reply With Quote
Unread 25-11-2015, 18:32   #256
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Is actually 9.20 return on Leap as there is a 9.20 day cap on Irish Rail Leap fares in Cork

4.65 is the NTA approved fare
Mark Gleeson is offline   Reply With Quote
Unread 25-11-2015, 18:45   #257
jacko
Regular Poster
 
Join Date: Jul 2009
Posts: 137
Default

Quote:
Originally Posted by Mark Gleeson View Post
Is actually 9.20 return on Leap as there is a 9.20 day cap on Irish Rail Leap fares in Cork

4.65 is the NTA approved fare
Hardly a great marketing ploy to induce cork rail commuters to migrate to Leap
jacko is offline   Reply With Quote
Unread 25-11-2015, 18:56   #258
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Cash single fare will be 6.05 on launch
Mark Gleeson is offline   Reply With Quote
Unread 25-11-2015, 19:26   #259
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 602
Default

Quote:
Originally Posted by jacko View Post
The reason for the lack of publicity is that until the cash fare increase takes effect next week the leap return fare is more expensive!

Cork/Cobh is 8.50 cash return.

Leap is 4.65 each way
When the revised fares take effect, the fares for Cork/Cobh will be:

Single - Cash €6.05 / LEAP €4.65
Return - Cash €9.90 / LEAP €9.20 (capped)
berneyarms is offline   Reply With Quote
Unread 25-11-2015, 20:04   #260
bg07
Member
 
Join Date: Feb 2009
Posts: 46
Default

Quote:
Originally Posted by Mark Gleeson View Post
Is actually 9.20 return on Leap as there is a 9.20 day cap on Irish Rail Leap fares in Cork

4.65 is the NTA approved fare
Does the weekly cap apply in Cork as well?

Are the cap amounts (daily and weekly if applicable) tied to the irish rail SHZ ones in Dublin? I presume there is a limit in how many different cap balances a leap card can handle
bg07 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 00:52.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.