On Board Customer Service

[Thomas J Stamp]

Originally Posted by Jamie2k9

The Templemore problem should be raised with IE if it hasn't. Had they boarded without a ticket because of the issue it should of been easy to appeal in the event of a fine.

its been raised.

"easy to appeal" is the sort of thing I say to clients, but its easy for me to say. For them its the feeling of anxiety for not being believed, frustration at being stopped and quizzed, then having the fine hanging over you and to be perfectly honest in our experience it is far form a given that IE will grant an appeal without forcing you to go to the court on it. We've seen many a letter/e mail from people who you'd think "well, they'll surely allow that one" and they dont - seemingly on policy.

I am bemused by our societies utter faith and, in fact zealous advocacy for all things electronic over the human. Maybe it's just me.