Taxsaver refunds

[Audrey]

Recieved from my company this morning regarding refunds

Please forward this notice to all Taxsaver Rail Customers on the Northern line.




There is significant disruption to Northern commuter, and Belfast Enterprise services due to a serious incident in which a 20 metre section of the viaduct has given way across Broadmeadow estuary, North of Malahide Station on Friday the 21st of August.




Northern Commuter – Dundalk/Drogheda to Skerries rail service. Customers travelling to/from the city centre are advised of the following arrangements: Dundalk/Drogheda/Laytown/Gormanston to city centre: A special bus service will operate directly between Drogheda and Dublin Connolly. Rail tickets are valid on these special services. Customers from Dundalk, Laytown and Gormanston can connect to this special bus service by using the Dundalk/Drogheda to Skerries rail services. This bus service will use the Dublin Port Tunnel. Please note there is reduced capacity at Drogheda Station car park, to provide an area for the bus service departures and arrivals. For timings from your station, please download the appropriate timetable on www.irishrail.ie




Balbriggan Customers : A special direct bus service will operate between Balbriggan and Connolly station commencing tomorrow morning, 25th August for the morning and evening peak. Rail tickets will be accepted on this service. Balbriggan - Connolly: 07:00hrs, 07:30hrs, 07:45hrs, 08:00hrs, 08:30hrs Connolly (Sherrif St. Upper) - Balbriggan: 17:00hrs, 17:30hrs, 17:45hrs, 18:00hrs, 18:30hrs Balbriggan commuters can also avail of a train service to Skerries. Dublin Bus will provide an enhanced No. 33X bus service from Skerries to Dublin and will accept rail tickets on this service. Passengers are to board the No. 33/ 33X at the scheduled stops to Dublin City Centre (Marlborough) and return from Lower Abbey Street.



Skerries/Rush&Lusk : Dublin Bus will provide an enhanced No. 33X bus service and will accept rail tickets on this service. Passengers are to board the No. 33 at the scheduled stops to Dublin City Centre (Lower Abbey Street) from Skerries onwards and return from Lower Abbey Street. Balbriggan customers can connect to this service via rail service to Skerries. Additional buses will use the Dublin Port Tunnel, in line with Route 33X. Regular no. 33 timetable is available on www.dublinbus.ie




Donabate Customers :A peak-time Dublin Bus shuttle service will operate directly between Donabate Station (Dublin Bus Stop) and Malahide Train Station to connect with DART services. No Rail services will operate from Donabate. Peak services: Donabate Station to Malahide DART Station: 07.00, 07.30, 08.00, 08.30, 09.00. Malahide DART Station to Donabate Station: 16.00, 16.30, 17.00, 17.30, 18.00, 18.30, 19.00. Dublin Connolly to Drogheda A direct bus transfer will be in place between Dublin Connolly and Drogheda. Tara Street & Pearse Station to Drogheda Northern Commuters from Tara Street & Pearse Station are advised to take the DART to Dublin Connolly to avail of bus transfers to Drogheda.




DART: Normal DART Services will operate, including to/from Malahide.




Refund/Credits on Taxsaver Tickets as a result of viaduct incident




If a Taxsaver Customer wishes to cancel their Annual or Monthly ticket due to the service disruption on the Northern line service then the following guidelines should be followed.




The employee will return their Annual or Monthly Taxsaver ticket to their employer (to satisfy Revenue Commisioner guidelines) who in turn returns the physical ticket with a letter of explaination by registered post or courier to the Taxsaver office, Connolly Station, corner of Amiens street and Sheriff street, Dublin 1. The Monthly or Annual Taxsaver ticket should be returned as soon as possible.




Iarnród Éireann will give a pro rata refund/credit to any Taxsaver Customer who cancels their Monthly or Annual ticket as a result of the viaduct disruption.




On behalf of Iarnród Éireann, I would like to apologise to all Taxsaver Customers affected by this disruption.




Thanks again for your cooperation.