[13/08/09] 1400 Heuston-Cork

[Thomas Ralph]

This service is running at least half an hour late and is using a mark 3 set. Presumably connected to the late arrival of the 1030 Cork-Heuston. Reservations are not being honoured, and as it's one of the services with €10 tickets, it's excessively busy.

Passengers queued for up to an hour at platform 5, but the train was changed to platform 4, and it became every man for himself.

Passengers without seats are being advised to travel on the 1500 service at no extra charge.

Any person who arrives more than an hour late at their final destination station, whether this is on the 1400 service or otherwise, is entitled to a 50% refund.