Cork - Dublin 1630 on Sat 27 June

[seamus kilcock]

Due to engine failure on the IRRS special at Thurles on Saturday 27 June the 1630 ex Cork arrived in Heuston exactly one hour late.
The train hostess did not announce pax were entitled to a refund.
Knowing the train was going to be at least 30 minutes late en route should the hostess give pax the refund claim form?
Should she at least have informed pax they were entitled to a refund and collect same at Heuston's info desk?
There were only 90 paying pax on the train = 90 refund forms.