[25-08-2008] 22:25 Mallow Tralee

[Jferb]

Got the 20:00 from Heuston. On arrival at Mallow, we were unceremoniously bundled onto a minibus. The really annoying thing though is that there was no warning of this before boarding at Heuston, on the train to Mallow, or even in Mallow station itself! The end result of which, most passengers had crossed over to platform 3 before anyone realised what was going on! Of course, no member of staff was on hand to proffer any apology or explanation. . .

Question I have is is there any comeback for passengers in such cases? I remember when the track was being upgraded several years ago, whenever a bus-transfer between Mallow and Tralee was necessary, IE would (sometimes) hand out travel-vouchers for a few quid as compensation for the inconvenience. More times you had to go hunting for a staff-member to get your voucher. . .