contested fine to no avail.....

[Derek Wheeler]

Originally Posted by Thomas J Stamp

At this moment i would like to say hello to Rita and Hugh, two of my colleages in the CIE Solicitors Department. Hope you're kepping well.

Ah Stamp, you're mad.

Mark, can you lock the thread off from the CIE server.

These incidents are increasing and its alarming. IEs inconsistancies are the route cause of many problems. I frequently travel on the Kildare line between Sallins and Heuston. Sallins is generally unstaffed. Tickets are usually purchased on the train. In the afternoons there is rarely a checker on board the train so I can't buy a ticket. On arrival at Heuston tickets are not checked. On the return journey in the late evening, I can buy a single ticket from a TVM. This ticket is rarely checked, if ever as the platform gate is unstaffed and there's no checker on board.

Legally, Im supposed to have a ticket for my inward journey. But I cant buy that ticket in Heuston from a TVM. I could go to the ticket office, but at that point, there is no proof that I travelled in on the train, if I decide not to. In general IE make it hard for themselves and their customers. FACT.

My one serious gripe with Mr. Byrnes responses to the OP (who is a dissatisfied customer of IE) is the tone. He is behaving in an arrogant and agressive manner and lacks any sort of customer service skills, while blatantly ignoring the issue of an early train being the cause of the incident in question. My advice is to put it in writing to the line manager, the CEO, politicians and the DOT. Then refuse to pay the fine until all your complaints are addressed and verified in an open and accountable manner. Furthermore does the booth in Connolly on P4, clearly state that its "only" for ticket purchases from unstaffed stations?