Customers or Passengers, there is a difference

[RHanaway]

Last night the 8:45 Enterprise service left promptly on time, wonderful I sat in the dining carriage having a beer and reading a book. It is fair to say that I was happy enough, this changed in an instant as the train stopped in Gormanstown. We were told that a train had broken down on the line and we may be an hour or more, this was at 9:05. Things could be worse I thought, I was relaxed with a beer and book and so was content enough. But hang on, it's not good enough that we were stuck on the train, but IE in their infinite wisdom decided to shut the dining carriage. I live in Drogheda and so at this time several of us booked a taxi to take us home. And so I arrived home at 10:30.
This morning at 8:20 at Drogheda station an announcement proclaimed that the Enterprise would be 25 minutes late. For me this isn't a big deal as a train leaves at 8:30 for Pearse, so like a fool I ran across the platform to the 8:30 train, it was then announced that the 8:20 would be 5 minutes late, it then pulled up straight away.
So I was late home last night and late for work this morning.
I thoroughly agree with IEs description of the users of their trains as passengers, no business would treat a customer in such a fashion.