Bad timing at Bray

[packetswitch]

So, we were on the platform at Bray, waiting for the 2030 northbound DART. First of all two carriages arrive in, and then the 'rest' of the train comes in behind and joins up, and the doors open. We all pile on, various staff shuffling around (complete with the odd black-clad torch-totin' "rail security" staff that becoming a feature of evening DARTs!), and lots of interesting train noises. For about five-seven minutes, complete with opening and closing of doors. Then about five minutes of silence.

Followed by "We are sorry to inform you that due to technical issues this train is going out of service, please leave it and wait for the next DART" or words to that effect. So we all pile out, to discover that they've waited right until the 2013 to Connolly (i.e. the 1745 ex Rosslare Harbour) is arriving (half an hour later) and departing (immediately) from the opposite platform (i.e. the southbound!). If they had given us some information in a timely fashion, instead of leaving us to sit and wait, those passengers for whom the Connolly train would have been an advantage could have crossed over.

Something like "We're sorry, this train may be going out of service, we're working on it, in the meantime for those of you who are travelling to or connecting at Connolly, the commuter train is due to arrive at X on platform Y, for everyone else we'll let you know as soon as we know what time we'll be on the way at".

Would that be so hard?

(edited to add: this was yesterday, Sunday 5th)