[Ir Times Letter] IÉ may be getting there

Navan Junction · 06-06-2006, 23:55

Madam, - It is very easy to criticise Iarnród Éireann for the many things it does to frustrate its customers: old trains, lack of punctuality, poor left luggage service at Heuston station and a management which causes strikes when it tries to introduce new trains.

Well, perhaps some positive comments are due. In general there has been an improvement in the reliability of services and the cleanliness of stations. Of particular note are the new Fast Ticket machines. As the name suggests, these machines are fast but they are also extremely simple and easy to use.

This is not something that is easy to achieve as can be seen from the slow and frustrating Luas ticket machines. - Yours, etc,

TOM SWEENEY, Kandersteg, Switzerland.

craigybagel · 08-06-2006, 00:09

I think even the most negative users of this board would agree that theres some things IE do get right and we can see positives in their service. Its just their all to frequent f**k ups that piss us of. And some fancy ticket machines dont really make up for it just yet methinks.

Red Alert · 08-06-2006, 08:32

I was shocked that it took me no time to buy my ticket from Dublin to Cork, yet it probably took me more than 30 seconds to buy my ticket on the two LUASes I took to get there.

Mark Gleeson · 08-06-2006, 08:43

Irish Rail are not getting there, you would swear Irish Rail have propaganda unit

Remove old clocks Heuston - agreed Nov 2005 - still in place
Upgrade ticket machines to allow Luas transfer - promised 23 March - no progress
Working displays on 2700 arrow fleet - promised Feb 'parts on order' - no progress
Refurbished LHB DART fleet - promised first unit June 2005 - no progress
New map for Dublin suburban fleet - promised Feb - no progress
Kildare Spencer Dock - promised 2004 - now impossible
Hourly Dublin Cork - promised for 2005 - postponed till Dec 2006
Railcar Ballina Branch - promised for 1997 - revised to April 2006 still waiting

craigybagel · 08-06-2006, 09:39

I know youll know the details better than me but im sure that at least some of the above isnt IEs fault.

Mark Gleeson · 08-06-2006, 09:55

Quote:

Originally Posted by craigybagel

I know youll know the details better than me but im sure that at least some of the above isnt IEs fault.

Tis all their fault

Remove old clocks Heuston - IE building no excuse
Upgrade ticket machines to allow Luas transfer - Same level of difficulty as adding a new station, fares matrix already in use
Working displays on 2700 arrow fleet - Known issue since 1998
Refurbished LHB DART fleet - Bad project management
New map for Dublin suburban fleet - Already exists but not printed
Kildare Spencer Dock - Possible is they wanted to
Hourly Dublin Cork - Some delays from CAF, but mostly industrial relations
Railcar Ballina Branch - Units 2751 and 2753 ordered for the purpose

Nigel Fitzgricer · 15-01-2007, 15:33

There was a letter to the Sunday Business Post a few weeks back from Prague this time claiming that the Metro should not be built becuase Al Queda was more likely to attack something called "Metro" than something called "DART".

06-06-2006, 23:55	#1
Navan Junction Really Regular Poster Join Date: Feb 2006 Location: Navan Posts: 305	[Ir Times Letter] IÉ may be getting there Madam, - It is very easy to criticise Iarnród Éireann for the many things it does to frustrate its customers: old trains, lack of punctuality, poor left luggage service at Heuston station and a management which causes strikes when it tries to introduce new trains. Well, perhaps some positive comments are due. In general there has been an improvement in the reliability of services and the cleanliness of stations. Of particular note are the new Fast Ticket machines. As the name suggests, these machines are fast but they are also extremely simple and easy to use. This is not something that is easy to achieve as can be seen from the slow and frustrating Luas ticket machines. - Yours, etc, TOM SWEENEY, Kandersteg, Switzerland.

08-06-2006, 08:43	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Irish Rail are not getting there, you would swear Irish Rail have propaganda unit Remove old clocks Heuston - agreed Nov 2005 - still in place Upgrade ticket machines to allow Luas transfer - promised 23 March - no progress Working displays on 2700 arrow fleet - promised Feb 'parts on order' - no progress Refurbished LHB DART fleet - promised first unit June 2005 - no progress New map for Dublin suburban fleet - promised Feb - no progress Kildare Spencer Dock - promised 2004 - now impossible Hourly Dublin Cork - promised for 2005 - postponed till Dec 2006 Railcar Ballina Branch - promised for 1997 - revised to April 2006 still waiting Last edited by Mark Gleeson : 08-06-2006 at 08:46.

15-01-2007, 15:33	#7
Nigel Fitzgricer Regular Poster Join Date: Aug 2006 Posts: 140	There was a letter to the Sunday Business Post a few weeks back from Prague this time claiming that the Metro should not be built becuase Al Queda was more likely to attack something called "Metro" than something called "DART". __________________ *************

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08-06-2006, 00:09	#2
craigybagel Regular Poster Join Date: Apr 2006 Location: Wicklow Kilbarrack cork and all stations between Posts: 74	I think even the most negative users of this board would agree that theres some things IE do get right and we can see positives in their service. Its just their all to frequent f**k ups that piss us of. And some fancy ticket machines dont really make up for it just yet methinks.

08-06-2006, 08:32	#3
Red Alert Regular Poster Join Date: Feb 2006 Posts: 33	I was shocked that it took me no time to buy my ticket from Dublin to Cork, yet it probably took me more than 30 seconds to buy my ticket on the two LUASes I took to get there.

08-06-2006, 09:39	#5
craigybagel Regular Poster Join Date: Apr 2006 Location: Wicklow Kilbarrack cork and all stations between Posts: 74	I know youll know the details better than me but im sure that at least some of the above isnt IEs fault.