Most Annoying Invention

2Funki4Wheelz · 26-10-2007, 13:25

...for me is the voice recognition techonology companies are using on their helplines (ahem phone compnay/revenue I'm looking at you). Does anyone else feel like a total fool shouting 'Sale' 'No' and your PPS number?
And the phone company man finds me hard to understand. Who's idea was this - it's no easier than pushing the buttons and seems much more prone to fault?

Had to rant - I've spent the last few weeks being tortured by a well-spoken machine.

Mark Gleeson · 26-10-2007, 13:38

Word is IE have a fancy voice recognitiion system for timetable information, never tried it

James Shields · 26-10-2007, 15:20

Yes, I can't stand these things. They don't seem to offer any more options than the push button variety, so I don't see the point.

When the technology evolves to the point that I can make ad hoc queries in plain English, we'll be getting somewhere. I don,t think we're all that far away.

ThomasJ · 26-10-2007, 16:03

Quote:

Originally Posted by Mark Gleeson

Word is IE have a fancy voice recognitiion system for timetable information, never tried it

Ah i remember testing it when it came out and nearly lost my voice it came to a stage I was screaming down the phone without ever getting any success they never understood me!

Thomas Ralph · 27-10-2007, 15:48

I've tried it once, it works fine unless you decide to speak Irish for fun.

26-10-2007, 13:25	#1
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	Most Annoying Invention ...for me is the voice recognition techonology companies are using on their helplines (ahem phone compnay/revenue I'm looking at you). Does anyone else feel like a total fool shouting 'Sale' 'No' and your PPS number? And the phone company man finds me hard to understand. Who's idea was this - it's no easier than pushing the buttons and seems much more prone to fault? Had to rant - I've spent the last few weeks being tortured by a well-spoken machine. __________________ Customer Service costs nothing...

26-10-2007, 13:38	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Word is IE have a fancy voice recognitiion system for timetable information, never tried it __________________ Unhappy with new timetable - let us know

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26-10-2007, 15:20	#3
James Shields Member Join Date: Dec 2005 Location: Drogheda, Ireland Posts: 1,275	Yes, I can't stand these things. They don't seem to offer any more options than the push button variety, so I don't see the point. When the technology evolves to the point that I can make ad hoc queries in plain English, we'll be getting somewhere. I don,t think we're all that far away.

27-10-2007, 15:48	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	I've tried it once, it works fine unless you decide to speak Irish for fun.