Surveys taking place without permission?

[ThomasJ]

There is a notice on cis screens informing passengers that people not belonging to irish rail are carrying out surveys and requesting personal information. The notice says that under on circumstances should information be given and should be reported straight away

[Derek Wheeler]

Its not us.

[Mark Gleeson]

If we knew where they where we could at least find out what was going on

We have a total alter ego for these situations

[KSW]

The Nerve!!. If its not Iarnrod Eireann then who is it? Its probably the Rail G catering people to see how many complaints there are for the price of there snacks ->(just joking)

[ThomasJ]

There is a mention of a survey in the enterprise forum in the intercity section it is very recent. Might that have something to do with it?

[Mark Gleeson]

Doubtful, the Enterprise survey is carried out with the companies permission, they are paying for it. On rare occasions there are surveys on intercity trains though I've never come across them. There is also the DTO November Tuesday survey

With the exception of the DTO survey which asks some questions about where you live work etc the questions are all fairly general opinion based nothing personal

[Oisin88]

Every passenger on the last carriage of the 08:20 Dublin-Westport on Last Friday (12th)

These were the questions (apologies for the typos):

Customer satisfaction survey: Intercity Routes, september/October
Details of day and date. Includes info on how late the train was.
How often do you travel
How did you get to the station
Where did you board
Where are you leaving
Was there any alternative?
How would you rate the trip v car
Speed
Value for money
Convenience
How relaxing
Same questions v bus
What class of ticket
Who reserved the seat?
Was it by internet or telephone?
What type of ticket
Are you satisfied with the range of tickets?
Where did you buy your ticket
How long before travel did you buy your ticket
Booking office or vending machine?
What are two or three main changes or improvements that you would like to see irish rail introduce to make the service more attractive to customers like yourself?

1-7 importance, 1-7 satisfaction, 0 for don’t know

· Speed and ease of buying a ticket
· Provision of telephone bookings
· Provision of telephone information about services
· Trains run at the time you need them
· Availability of information when planning your journey
· How frequently the service runs
· Ticket cost
· Value for money of tickets
· The availability of timetables and schedules
· The level of information provided at stations
· The availability of onward transport at stations (taxis and buses)
· Availability of staff
· Staff helpfulness
· Staff knowledge
· Availability of carparking
· Cost of carparking
· Keeping you informed of delays in services
· That the train leaves and arrives on schedule
· The comfort level at stations
· Protection from the weather at stations
· The cleanliness of stations
· How safe you feel while travelling
· Toilet facilities on board
· How relaxing the journey is
· Quality of onboard catering
· Value for money of on-board catering
· Getting a seat
· That the trains are clean on the inside
· Quality and clarity of public announcements
· Level of information on board the train
· Heating lighting and ventilation on board
· Quality/clarity of public announcement systems on board
· Quality of the trains

How satisfied are you with the train service today? Please consider all aspects of the service, from buying your ticket through the train journey to arriving at your stop. (same 7 point scale)

Catering facilities
Have you used the catering facilities on board today?
Do you plan to?
Why not?
Trolley or bar
At seat or in car?
How do you rate:
Range
Quality
Value for money
Helpful staff
Cost compared with train and ferry companies
Quality compared with train & ferry companies

Information

Where would you go about getting info?
Irish rail info number?
Phone Local station
Visit local station
Website
Timetable book
Timetable leaflet
Newspapers
Radio
TV
Phone talking timetablet
Other
Don’t know

Same anwswer options, but where would you find fares
Same answers, delays to the service
Promotions and special offers
Changes to advertised timetables
Have you ever phoned info number
Have you ever phoned talking timetable?ease of use..
Have you ever applied for compensation?
How do you rate staff?
Ever tried to speal to a manager
How satisfied?
Ever complained?
Face to face, letter or what
How was it handled?u
What did you expect to happen?
Do you have a disability
How do you rate (1-7) IE’s efforts to make stations accessible?
How well is the smoking ban enforced?
Do you use the internet?
What for?
What about IE website
Ever book tickets?
Do you have a credit card
Would you consider buying ticket on website?
Any suggestions for improvement
What was this trip for: business, shopping etc.
Country of residence
Where were you born
Address
Interviewers signature

I asked for id, but I was rushing to get off the train, so I didn't write it down.

[philip]

Scienticians methinks.