WHEN DART TEXT GETS IT WRONG

Oisin88 · 17-02-2007, 11:35

There is nothing more annoying than getting to the station to find out it's ages till the next dart, so they invented dart txt.

Only thing is, there is still nothing more annoying than getting to the station to find out that it is ages till the next dart, because sometimes they get it wrong

Oisin88 · 17-02-2007, 11:45

Seapoint to
Malahide @09:39 (before the time of the text)
Howth @09:48 (heard it passing through)
Greystones @09:48 (ok too)
Bray @09:59 (not sure I was reading the paper)
Howth @10:04 (Mysteriously disappeared)
Howth @10:07 (got this)
Bray @10:19
Bray @10:27
www.irishrail.ie

Mark Gleeson · 17-02-2007, 17:20

Dont worry a complaint was lodged with REGTEL on Thursday last

Mark Gleeson · 18-02-2007, 13:55

I'll explain what is actually wrong with it

1. If a train is cancelled it is shown as running on time
2. If services are suspended over certain sections it wont account for that
3. It does really stupid things

Eg right now
13:51 Board Pearse southbound reads
Bray 3 (13:54)
Bray 25 (14:16)

DARTxt at 13:48 reported
Bray 13:51 (out by 3 minutes)
Lansdowne 14:05 (WTF?)
Bray 14:16 (ok)

4. Its useless for Malahide and Portmarnock since it doesn't deal with suburban trains. I found that out one night

Derek Wheeler · 22-02-2007, 21:56

I spoke to a Times journo about this nearly 2 years ago. Never seen the article. I guess those who bother to use it don't actually create an environment of complaint.

MOH · 23-02-2007, 13:11

I complained about it before when it failed to list a train I could have caught.
I arrived at the station just in time to see it pulled out.

I got the following e-mail back:

"I would like to apologise for the mistake on Dartxt this morning. This information comes directly from the Customer Information System (CIS) which is kept up to date by train movements. Unfortunately when there is a short unexpected stoppage the CIS has to be manipulated manually and where a system requires intervention mistakes can happen.
There was an incident that occurred at 9.30 this morning which effectively rendered the information that you requested at 9.25 useless. I would like to apologise for this and I will forward your refund application to O2.
Regards"

Given that I hadn't given them my mobile number, I don't see how they were going to refund me.

17-02-2007, 11:35	#1
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	WHEN DART TEXT GETS IT WRONG There is nothing more annoying than getting to the station to find out it's ages till the next dart, so they invented dart txt. Only thing is, there is still nothing more annoying than getting to the station to find out that it is ages till the next dart, because sometimes they get it wrong

17-02-2007, 11:45	#2
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	DART SEAPOINT 17-02-07 09:41 Seapoint to Malahide @09:39 (before the time of the text) Howth @09:48 (heard it passing through) Greystones @09:48 (ok too) Bray @09:59 (not sure I was reading the paper) Howth @10:04 (Mysteriously disappeared) Howth @10:07 (got this) Bray @10:19 Bray @10:27 www.irishrail.ie

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

17-02-2007, 17:20	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Dont worry a complaint was lodged with REGTEL on Thursday last

18-02-2007, 13:55	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I'll explain what is actually wrong with it 1. If a train is cancelled it is shown as running on time 2. If services are suspended over certain sections it wont account for that 3. It does really stupid things Eg right now 13:51 Board Pearse southbound reads Bray 3 (13:54) Bray 25 (14:16) DARTxt at 13:48 reported Bray 13:51 (out by 3 minutes) Lansdowne 14:05 (WTF?) Bray 14:16 (ok) 4. Its useless for Malahide and Portmarnock since it doesn't deal with suburban trains. I found that out one night

22-02-2007, 21:56	#5
Derek Wheeler Registered user Join Date: Dec 2005 Location: Kildare Posts: 1,555	I spoke to a Times journo about this nearly 2 years ago. Never seen the article. I guess those who bother to use it don't actually create an environment of complaint.

23-02-2007, 13:11	#6
MOH Really Regular Poster Join Date: Nov 2006 Posts: 372	I complained about it before when it failed to list a train I could have caught. I arrived at the station just in time to see it pulled out. I got the following e-mail back: "I would like to apologise for the mistake on Dartxt this morning. This information comes directly from the Customer Information System (CIS) which is kept up to date by train movements. Unfortunately when there is a short unexpected stoppage the CIS has to be manipulated manually and where a system requires intervention mistakes can happen. There was an incident that occurred at 9.30 this morning which effectively rendered the information that you requested at 9.25 useless. I would like to apologise for this and I will forward your refund application to O2. Regards" Given that I hadn't given them my mobile number, I don't see how they were going to refund me.