IE Broombridge and Luas

ACustomer · 31-12-2018, 20:59

Today I visited the Broombridge interconnection between the LUAS and the Maynooth line. LUAS had displays showing departure times as well as timetables. The IE platforms were devoid of displays (the next train could have been 5 minutes or 65 minutes away for all the information that was given). Furthermore there appeared to be no station timetable.

I know the station used to be a war zone before there was any connection or LUAS presence. But in the new situation if the LUAS platforms can be properly kitted out with information why not the IE ones?

My answer is that as usual IE is hopelesly badly managed when it comes to customer service.

ThomasJ · 01-01-2019, 03:31

Completely agree.

There's a number of things broombridge could do with at this stage.

Ticket machines
A few more card validators
A couple of porches
A timetable notice
Rtpi next train displays

James Howard · 01-01-2019, 16:58

It also seems to be a wilful omission not to have Sligo services stopping there to enable Luas connections.

Mark Gleeson · 02-01-2019, 12:26

A new platform information system is under review currently by Irish Rail.

Broombridge needs a complete overhaul but it does expose the complete farce of the ticketing system that the Luas TVM cannot handle ticket for Irish Rail

31-12-2018, 20:59	#1
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	IE Broombridge and Luas Today I visited the Broombridge interconnection between the LUAS and the Maynooth line. LUAS had displays showing departure times as well as timetables. The IE platforms were devoid of displays (the next train could have been 5 minutes or 65 minutes away for all the information that was given). Furthermore there appeared to be no station timetable. I know the station used to be a war zone before there was any connection or LUAS presence. But in the new situation if the LUAS platforms can be properly kitted out with information why not the IE ones? My answer is that as usual IE is hopelesly badly managed when it comes to customer service.

02-01-2019, 12:26	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	A new platform information system is under review currently by Irish Rail. Broombridge needs a complete overhaul but it does expose the complete farce of the ticketing system that the Luas TVM cannot handle ticket for Irish Rail __________________ Unhappy with new timetable - let us know

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01-01-2019, 03:31	#2
ThomasJ Member Join Date: Dec 2005 Location: Clonsilla Posts: 2,812	Completely agree. There's a number of things broombridge could do with at this stage. Ticket machines A few more card validators A couple of porches A timetable notice Rtpi next train displays

01-01-2019, 16:58	#3
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	It also seems to be a wilful omission not to have Sligo services stopping there to enable Luas connections.