Random Acts of Kindness

2Funki4Wheelz · 17-11-2006, 12:51

Well there's plenty of nerdy techie stuff on the Forum, and lots of giving out, constructive or otherwise but I thought we shouldn't bury the little moments of commuting that make you feel warm and fuzzy - even for a minute.

Come on people share your good deeds or the good deeds of others - even IE's

! maybe we can inspire future goodness.

A few IE examples of mine:
Twice this year I've been very blonde and left bags on the train when coming home, once in the summer and just last night (16 Nov).
Both times the guys in the station, Portlaoise earlier and Tullamore & Portarlington last night, were very helpful and delivered the bags to Port on the next train where I could pick them up and always phoned me straight away.

There's a nice ticket checker who never wakes up the people that are
sound asleep in the mornings, and remembers most of the faces of the annual/monthly ticket holders and tells them it's okay so they haven't struggle through handbags or coat pockets. Yes - by the rulebook he probably should check them all - but sometimes rules can be bent

And me being the street angel/house devil I am:
Late one evening I was in the back of beyond (i.e. Heuston, Platforms 6/7/8) waiting for someone. An elderly lady asked me where the public phones were and we looked around and there were none up that end, all at the front entrance. She needed to call her daughter as she waiting for her somewhere. It's a long walk. So rang the number on my mobile for her.

My partner has carried bags for older women quite a few times or helped put them in the luggage racks.

And if I'm ever travelling on my own, I always move to let friends/couples sit together instead of stubbornly sitting on the outside seat or whatever.

Thomas J Stamp · 17-11-2006, 13:31

Random posts of random acts of kindness and indeed random acts of IE doing their job poperly are randomly posted, from time to time, around the entire messageboard.

Over the weekend i might find them and link them here.

To be fair, people dont usually talk about good experiances on our boards, they usually come here to give out, usually because they are fed up being told that their experiance didnt happen and that if they cannot PROVE it happened you'll get no joy from IE.

Last night was a classic example. Everyone goes to P2 in Heuston because they are told to go there. There is no train for them, all told to go elsewhere. IE customer Relations man says "no-one told you to go to P2" despite it being announced over the PA.

So, unless someone actually has a tape of the PA announcement, IE will deny it ever happend.

Remember O'Brien burning the photograpgh in 1984? That's what we deal with on a daily basis here.

2Funki4Wheelz · 17-11-2006, 14:19

I'm not feeling much warmness or fuzziness from your post ThomasJ

All points noted, and trust me, I do my share of giving out! I think improving any service means removing/replacing the bad and increasing/learning from the good where possible.

Let's not forget the P11 committee as a an example of massive act of kindness - giving up their free time/expertise to help the ordinary commuter.

PaulM · 17-11-2006, 15:07

Thomas is a solicitor. He doesn't know what a random act of kindness is.

Oisin88 · 17-11-2006, 19:45

The lady in the fast track office and the guy with the fast track buggy just pulled out the stops and took an emergency consignment of medicines for Tullamore at 18:35, 10 minutes after their deadline for the 19:05.

Also, on Tuesday, the regular ticket checker on the 1500 Galway to Heuston listened to the concerns of passengers and had security in Heuston meet and greet a lady who wasn't bothered about her kids harassing other passengers.

I think the staff in Tullamore station deserve praise for a consistent customer focussed service.

philip · 17-11-2006, 20:08

Wednesday evening, coupla pints in the pub then realised it was 18:08, legged it to station, hopped on 18:14? train from Coolmine to go to match. About Ashtown my phone rings-a voice says "Have you lost something?". I pat my self down and realise my wallet has gone awol!! Voice says "this is the ticket office at Coolmine, I have your wallet here mate!" He'd found my dad's business card, called him up and gotten my number from him. Picked up the wallet the next day, and yes, it had plenty more beer tokens in it. Decent skin.

Oisin88 · 20-11-2006, 22:48

Quote:

Originally Posted by Oisin88

The lady in the fast track office and the guy with the fast track buggy just pulled out the stops and took an emergency consignment of medicines for Tullamore at 18:35, 10 minutes after their deadline for the 19:05.

em... after all this, the envelope didn't manage to leave the train and went to Athlone instead. Hospital got delivery at 11pm instead of 8pm.

Derek Wheeler · 20-11-2006, 20:15

Quote:

Originally Posted by 2Funki4Wheelz

Let's not forget the P11 committee as a an example of massive act of kindness - giving up their free time/expertise to help the ordinary commuter.

Im quickly running out of random acts of kindness. But then Im one of the longest serving prisoners...ahem..I mean members of the committee.

17-11-2006, 12:51	#1
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	Random Acts of Kindness Well there's plenty of nerdy techie stuff on the Forum, and lots of giving out, constructive or otherwise but I thought we shouldn't bury the little moments of commuting that make you feel warm and fuzzy - even for a minute. Come on people share your good deeds or the good deeds of others - even IE's ! maybe we can inspire future goodness. A few IE examples of mine: Twice this year I've been very blonde and left bags on the train when coming home, once in the summer and just last night (16 Nov). Both times the guys in the station, Portlaoise earlier and Tullamore & Portarlington last night, were very helpful and delivered the bags to Port on the next train where I could pick them up and always phoned me straight away. There's a nice ticket checker who never wakes up the people that are sound asleep in the mornings, and remembers most of the faces of the annual/monthly ticket holders and tells them it's okay so they haven't struggle through handbags or coat pockets. Yes - by the rulebook he probably should check them all - but sometimes rules can be bent And me being the street angel/house devil I am: Late one evening I was in the back of beyond (i.e. Heuston, Platforms 6/7/8) waiting for someone. An elderly lady asked me where the public phones were and we looked around and there were none up that end, all at the front entrance. She needed to call her daughter as she waiting for her somewhere. It's a long walk. So rang the number on my mobile for her. My partner has carried bags for older women quite a few times or helped put them in the luggage racks. And if I'm ever travelling on my own, I always move to let friends/couples sit together instead of stubbornly sitting on the outside seat or whatever. __________________ Customer Service costs nothing...

17-11-2006, 13:31	#2
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	Random posts of random acts of kindness and indeed random acts of IE doing their job poperly are randomly posted, from time to time, around the entire messageboard. Over the weekend i might find them and link them here. To be fair, people dont usually talk about good experiances on our boards, they usually come here to give out, usually because they are fed up being told that their experiance didnt happen and that if they cannot PROVE it happened you'll get no joy from IE. Last night was a classic example. Everyone goes to P2 in Heuston because they are told to go there. There is no train for them, all told to go elsewhere. IE customer Relations man says "no-one told you to go to P2" despite it being announced over the PA. So, unless someone actually has a tape of the PA announcement, IE will deny it ever happend. Remember O'Brien burning the photograpgh in 1984? That's what we deal with on a daily basis here. __________________ We are the passengers

17-11-2006, 14:19	#3
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	I'm not feeling much warmness or fuzziness from your post ThomasJ All points noted, and trust me, I do my share of giving out! I think improving any service means removing/replacing the bad and increasing/learning from the good where possible. Let's not forget the P11 committee as a an example of massive act of kindness - giving up their free time/expertise to help the ordinary commuter. __________________ Customer Service costs nothing...

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17-11-2006, 15:07	#4
PaulM Really Regular Poster Join Date: Dec 2005 Posts: 826	Thomas is a solicitor. He doesn't know what a random act of kindness is.

17-11-2006, 19:45	#5
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	The lady in the fast track office and the guy with the fast track buggy just pulled out the stops and took an emergency consignment of medicines for Tullamore at 18:35, 10 minutes after their deadline for the 19:05. Also, on Tuesday, the regular ticket checker on the 1500 Galway to Heuston listened to the concerns of passengers and had security in Heuston meet and greet a lady who wasn't bothered about her kids harassing other passengers. I think the staff in Tullamore station deserve praise for a consistent customer focussed service.

17-11-2006, 20:08	#6
philip Member Join Date: Dec 2005 Posts: 632	Wednesday evening, coupla pints in the pub then realised it was 18:08, legged it to station, hopped on 18:14? train from Coolmine to go to match. About Ashtown my phone rings-a voice says "Have you lost something?". I pat my self down and realise my wallet has gone awol!! Voice says "this is the ticket office at Coolmine, I have your wallet here mate!" He'd found my dad's business card, called him up and gotten my number from him. Picked up the wallet the next day, and yes, it had plenty more beer tokens in it. Decent skin.