Weekend disruption - Refund query

iridium · 31-10-2009, 21:03

I have a season ticket (monthly) from Dublin to Portlaoise. I had to make that journey earlier today. With the track engineering works taking place, there was no trains running, something that I understand, and is unavoidable from time to time. What was not unavoidable was Irish Rail's inability to provide bus transfers for the likes of Kildare and Portlaoise for the entire day (and most of tomorrow), so I had to go to another bus company.

What I'm wondering is, seeing as I have technically paid in advance for a service that Irish Rail subsequently withdrew, with no replacement, am I entitled to a reimbursement from Irish Rail to cover my travel costs on the bus?

Even if I'm not entitled to anything, I'm still going to send them a request to do so. They make enough attempts to annoy their passengers - so I'm going to go annoy them for a while over this. It'll make me feel better! Might I suggest that anyone else in the same situation today do likewise. At the very least it might make them think twice about cancelling trains and not even bothering their hole to cater for passengers. Ah sure lets just say Irish Rail apologises for any inconvenience caused - it'll be grand!

Mark Gleeson · 31-10-2009, 22:01

For planned works, a replacement bus should always be provided.

Don't use the claim form, write a letter and see how it goes

Value of ticket/421 * times number of journeys

There is a bus service Portlaoise Dublin for Sunday

Thomas Ralph · 31-10-2009, 22:43

421 is the annual rate, of course; I think it's 42 for monthly tickets.

31-10-2009, 21:03	#1
iridium New to the board Join Date: Dec 2008 Posts: 19	Weekend disruption - Refund query I have a season ticket (monthly) from Dublin to Portlaoise. I had to make that journey earlier today. With the track engineering works taking place, there was no trains running, something that I understand, and is unavoidable from time to time. What was not unavoidable was Irish Rail's inability to provide bus transfers for the likes of Kildare and Portlaoise for the entire day (and most of tomorrow), so I had to go to another bus company. What I'm wondering is, seeing as I have technically paid in advance for a service that Irish Rail subsequently withdrew, with no replacement, am I entitled to a reimbursement from Irish Rail to cover my travel costs on the bus? Even if I'm not entitled to anything, I'm still going to send them a request to do so. They make enough attempts to annoy their passengers - so I'm going to go annoy them for a while over this. It'll make me feel better! Might I suggest that anyone else in the same situation today do likewise. At the very least it might make them think twice about cancelling trains and not even bothering their hole to cater for passengers. Ah sure lets just say Irish Rail apologises for any inconvenience caused - it'll be grand! Last edited by iridium : 31-10-2009 at 21:06.

31-10-2009, 22:01	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	For planned works, a replacement bus should always be provided. Don't use the claim form, write a letter and see how it goes Value of ticket/421 * times number of journeys There is a bus service Portlaoise Dublin for Sunday __________________ Unhappy with new timetable - let us know

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31-10-2009, 22:43	#3
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	421 is the annual rate, of course; I think it's 42 for monthly tickets.