Ticket Question - Annual Bus and Rail

782378 · 29-10-2009, 11:55

I have two questions about my new annual Bus and Rail Ticket.

Is this going to become a Smart card in the future, if so when?

When I transfer from bus to train I get message "ticket already validated" and cannot get throught the gates at the station. Does anybody know how long you need to wait before it will work in the train stations after using a bus and also whom I can contact in Irish Rail to have this corrected? It can be very frustrating waiting around fro somebody to open the gates manually.

Mark Gleeson · 29-10-2009, 14:40

The validated problem is known about, its been around for a long long time well before the new gates, at least 10 minutes must pass between validation and the next attempt to use the ticket, it has been raised with IE

All rail only annual tickets for Dublin will be issued as smartcards as soon as the smartcard system is fully operational. All tickets valid from Jan 1st 2010 should be smartcards. Anyone holding a old style ticket will be offered a free upgrade to a smartcard ticket when they become available. The replacement charge following theft or loss will be struck out and replaced with a simple token admin charge for the replacement card

Bus+Rail smartcards while possible will not be issued since the RPA are keeping a tight grip on the smartcard roll out

ThomasJ · 29-10-2009, 14:47

Quote:

Originally Posted by Mark Gleeson

Bus+Rail smartcards while possible will not be issued since the RPA are keeping a tight grip on the smartcard roll out

what a joke!

So it looks like i could be stuck with the old style pass (bus and rail jan 2010) getting the usual validation problems. Typical

Thomas Ralph · 29-10-2009, 16:59

A Dublin Bus-issued bus and rail ticket will not have the "just validated" issue, as it will have been validated by the proximity card reader on the bus and the magnetic stripe reader for the train, and they don't communicate.

782378 · 19-11-2009, 12:20

Gotta say what a joke these Annual bus and rail tickets are, Have had nothing but trouble with them.

Saw an article in the Metro today about somebody else complaining about them too.

Mine has stopped working in all train ticket machines now, Previously it would validate ticket but not open gate, It is very frustrating having to wait for gates to be manually opened!

Does anybody else have issues with these cards?

Thomas Ralph · 19-11-2009, 16:02

There are known issues with the tickets. An IÉ-issued annual ticket (that is, one with a photo printed onto it rather than a separate ID card) that no longer operates the barriers can be replaced on the spot at the annual ticket office near Connolly Station or the suburban office in Pearse Station, or alternatively you can fill in a form at any staffed booking office in the Dublin suburban area and they will send out a replacement ticket to that office within a week or two.

29-10-2009, 11:55	#1
782378 New to the board Join Date: Oct 2009 Posts: 8	Ticket Question - Annual Bus and Rail I have two questions about my new annual Bus and Rail Ticket. Is this going to become a Smart card in the future, if so when? When I transfer from bus to train I get message "ticket already validated" and cannot get throught the gates at the station. Does anybody know how long you need to wait before it will work in the train stations after using a bus and also whom I can contact in Irish Rail to have this corrected? It can be very frustrating waiting around fro somebody to open the gates manually.

29-10-2009, 14:40	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	The validated problem is known about, its been around for a long long time well before the new gates, at least 10 minutes must pass between validation and the next attempt to use the ticket, it has been raised with IE All rail only annual tickets for Dublin will be issued as smartcards as soon as the smartcard system is fully operational. All tickets valid from Jan 1st 2010 should be smartcards. Anyone holding a old style ticket will be offered a free upgrade to a smartcard ticket when they become available. The replacement charge following theft or loss will be struck out and replaced with a simple token admin charge for the replacement card Bus+Rail smartcards while possible will not be issued since the RPA are keeping a tight grip on the smartcard roll out __________________ Unhappy with new timetable - let us know

19-11-2009, 12:20	#5
782378 New to the board Join Date: Oct 2009 Posts: 8	Gotta say what a joke these Annual bus and rail tickets are, Have had nothing but trouble with them. Saw an article in the Metro today about somebody else complaining about them too. Mine has stopped working in all train ticket machines now, Previously it would validate ticket but not open gate, It is very frustrating having to wait for gates to be manually opened! Does anybody else have issues with these cards? Last edited by 782378 : 19-11-2009 at 12:27.

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29-10-2009, 16:59	#4
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	A Dublin Bus-issued bus and rail ticket will not have the "just validated" issue, as it will have been validated by the proximity card reader on the bus and the magnetic stripe reader for the train, and they don't communicate.

19-11-2009, 16:02	#6
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	There are known issues with the tickets. An IÉ-issued annual ticket (that is, one with a photo printed onto it rather than a separate ID card) that no longer operates the barriers can be replaced on the spot at the annual ticket office near Connolly Station or the suburban office in Pearse Station, or alternatively you can fill in a form at any staffed booking office in the Dublin suburban area and they will send out a replacement ticket to that office within a week or two.