Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Sligo
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 14-10-2013, 11:31   #1
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default Lies and Statistics on the Sligo line

I noticed a drop from 98% to just over 90% in the on-time stats this month for the Sligo line. This is a pretty awful set of numbers after a long run of reasonably good stats.

Also, somehow they have managed to have 100% reliability when there was definitely one train that didn't reach its destination. The 1705 to Sligo was abandoned at Mullingar on September 17th due to mechanical problems. Surely this constitutes an unreliable service or did they fiddle the figures somehow?
James Howard is offline   Reply With Quote
Unread 14-10-2013, 11:44   #2
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

Quote:
Originally Posted by James Howard View Post
Also, somehow they have managed to have 100% reliability when there was definitely one train that didn't reach its destination.
It seems their definition of 'reliability' only requires that the train depart its origin - no need for it to reach its destination, serve all stops or operate with the advertised accommodation.
__________________
Colm Moore is offline   Reply With Quote
Unread 21-10-2013, 08:42   #3
maloner
New to the board
 
Join Date: Feb 2011
Posts: 5
Default 19:05 did not leave station Tues 17th Sept

Quote:
Originally Posted by Colm Moore View Post
It seems their definition of 'reliability' only requires that the train depart its origin - no need for it to reach its destination, serve all stops or operate with the advertised accommodation.
They left us sitting on train for an age & finally announced there would be busses, no timescale & they were going to serve complementary tea & coffee!. I couldn't wait so left & got a taxi...
maloner is offline   Reply With Quote
Unread 21-10-2013, 10:18   #4
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 602
Default

Quote:
Originally Posted by James Howard View Post
I noticed a drop from 98% to just over 90% in the on-time stats this month for the Sligo line. This is a pretty awful set of numbers after a long run of reasonably good stats.

Also, somehow they have managed to have 100% reliability when there was definitely one train that didn't reach its destination. The 1705 to Sligo was abandoned at Mullingar on September 17th due to mechanical problems. Surely this constitutes an unreliable service or did they fiddle the figures somehow?
Reliability means that the train actually operated - i.e. that it departed.

If something happens en route then that affects punctuality, but the service did operate.
berneyarms is offline   Reply With Quote
Unread 21-10-2013, 10:32   #5
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Reliability is defined as operated as planned, which should be taken as train operated and called at all stations as per timetable. Anything else is a failure
Mark Gleeson is offline   Reply With Quote
Unread 21-10-2013, 10:39   #6
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default

Well in that case, that statistic is wrong on the Sligo line. The 1705 on that date did not operate beyond Mullingar. There was a 6 car ICR unit parked up on a siding when we went through on the 1805 about 90 minutes late.

I don't know how they resolved that issue on that day, but I guess that if they put all the passengers on the 1715 to Longford and ran it to Sligo, they could state that the service was "reliable". But there is a bit of a smell about the fact that according to the stats there hasn't been a single service that didn't operate so far this year.

In any case, this basically means that the reliability statistics are a complete waste of time.
James Howard is offline   Reply With Quote
Unread 23-10-2013, 12:31   #7
JohnnyBoy
New to the board
 
Join Date: Oct 2013
Posts: 27
Default

Can anyone tell me who the punctuality works. Is that statistic specific to the final stop on a run? For instance is the train is 11 minutes late at every stop but manages to claw back a bit and arrive at the final stop less than ten minutes late, do IE class that as punctual?
JohnnyBoy is offline   Reply With Quote
Unread 24-10-2013, 07:52   #8
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Final destination for all Intercity services
Mark Gleeson is offline   Reply With Quote
Unread 24-10-2013, 08:19   #9
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default

So does anybody know how that train that was parked up at Mullingar was classified as "Reliable"?
James Howard is offline   Reply With Quote
Unread 24-10-2013, 09:18   #10
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

Quote:
Originally Posted by JohnnyBoy View Post
Can anyone tell me who the punctuality works. Is that statistic specific to the final stop on a run? For instance is the train is 11 minutes late at every stop but manages to claw back a bit and arrive at the final stop less than ten minutes late, do IE class that as punctual?
Note that timings tend to be tight at intermediate stops, with make-up time towards the end of the route.
__________________
Colm Moore is offline   Reply With Quote
Unread 24-10-2013, 09:32   #11
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Quote:
Originally Posted by James Howard View Post
So does anybody know how that train that was parked up at Mullingar was classified as "Reliable"?
Because Irish Rail say it was, the exact wording of the reliability clause was changed a few years ago which specifies it more in terms of cancellation as distinct form service operated
Mark Gleeson is offline   Reply With Quote
Unread 24-10-2013, 09:32   #12
JohnnyBoy
New to the board
 
Join Date: Oct 2013
Posts: 27
Default

Quote:
Originally Posted by Mark Gleeson View Post
Final destination for all Intercity services
Given that, on the Sligo line, around 80% of the passengers get on and off between Dublin and Longford (inclusive) that makes their statistics both meaninglesss and worthless (though I suppose as a figleaf to cover a rubbish service, they have some kind of worth to IE).
JohnnyBoy is offline   Reply With Quote
Unread 24-10-2013, 09:56   #13
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Train is highly unlikely to recover time en-route on the Sligo line (more likely to get even further delayed). The timings toward Sligo allow 2 minutes more than the opposite direction so unlike Dublin Cork there is no huge obvious buffer.

The issue is most trains are on time, its just its the same train every day that is late

International practice is to record at destination
Mark Gleeson is offline   Reply With Quote
Unread 24-10-2013, 13:33   #14
JohnnyBoy
New to the board
 
Join Date: Oct 2013
Posts: 27
Default

Most train are 'defined' as being on time i.e. in Iarnrodland where ten minutes late is still on time. As somebody who has gotten most of the trains that run weekdays on the Dublin-Sligo line, I can tell you that there is a steady progressive creep throughout the day, it's not just the one train.
Most annoying is that they are well capable of running them on time. Whenever they have a delay that can't be denied or fudged, the trains on that line will run beautifully for the next week. I believe some of the problem lies with the apparent inability to plan their timetables properly and the rest lies between the driver cab's door and the windscreen.
JohnnyBoy is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 13:15.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.