That is comforting to know that prebooked passengers will get compensated.
I hope that Article 28; Complaints, will help to improve the rail system and customer satisfaction with
"..Within one month, the addressee of the complaint shall either give a reasoned
reply or, in justified cases, inform the passenger by what date within a period of less than three
months from the date of the complaint a reply can be expected."
and
"..The railway undertaking shall publish in the annual report referred to in Article 29(3) the
number and categories of received complaints, processed complaints, response time and possible
improvement actions undertaken..."
It seems quite promising.
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