Did anyone hear B Kenny tonight? The much vaunted EU guidelines for rail customer rights was put before the European Parliament yesterday. Obviously one of the rights refers to refunds for late running trains. Kenny promoted the fact that IE have been doing this already under their secret...oopps... sorry...I mean well known (apparently) customer charter. The FineGael MEP had never heard of it. Matt Cooper had never heard of it and none of the listeners texting in had heard of it. Cooper suggested that IE call the advertising section of TodayFM.
Most regulars around here will know that IE do not promote and in the majority of cases reported to us, don't even inform passengers of the right to a refund. Furthermore the refund is irrelevent to weekly/monthly/annual ticket holders. Kenny cited one incident where IE managers stood on platforms handing out the refund form. We remember that don't we? It was after a raft of complaints from P11 members. Sadly the particular manager that reacted to that has left the company, so the status quo returns.